Customer Service Escalation Phone Rep -Fully Remote

Employer: U-Haul

Position: Customer Service Escalation Phone Representative
Salary: $16 per hour
Job Type: Part-time
Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

U-Haul seeks active listeners and problem-solvers for remote Customer Service Escalation Phone Representatives handling customer notifications about past rentals. This role resolves alerts, processes payments and crafts solutions via phone and chat support.

Your Responsibilities include:

• Assisting customers with past rental notifications and payment processing.

• Resolving outdated alerts and providing tailored solutions for customer needs.

• Handling phone calls and live chat interactions with empathy and efficiency.

• Navigating multiple systems while maintaining accuracy and data entry standards.

Work Schedule

Part-time minimum 32 hours weekly across Monday-Sunday shifts (6AM-8PM Arizona time). Required Friday or Saturday availability plus holiday working.

You Will Have

• Minimum 6 months customer service experience with 35-40 WPM typing speed.

• Strong spelling, grammar and multi-screen navigation capabilities.

• Friendly tone showing empathy during challenging customer interactions.

Requirements

• Windows 11/MacOS 13+ computer with 16GB RAM, dual monitors and USB headset.

• High-speed internet (50MB download minimum) and quiet private workspace.

Benefits

• Comprehensive training through U-Haul University with instructor-led courses.

• Career path planning, continued education and team mentorship support.

• Wellness benefits supporting physical, financial and emotional employee health.

Join our WhatsApp community created specifically for UK based applicants and please invite your friends in the UK who are also job hunting

click here to join

Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.