Customer Support Assistant

Employer: Royal National Institute of Blind People

Position: Customer Support Assistant

Salary: £12.63 per hour

Job Type: Part time

Hours: 15 per week

Work location: Remote Uk Based

FULL JOB DESCRIPTION

Job reference

REQ0002301

Join RNIB as a Customer Support Assistant!

Are you passionate about delivering outstanding service and making a real difference? RNIB is looking for a proactive Customer Support Assistant to join our Telemarketing team. You’ll be the friendly voice and helping hand for our supporters and customers – resolving queries, handling feedback and ensuring every interaction is positive.

What you’ll do:

• Respond to supporter and customer queries with care and professionalism
• Spot trends in feedback and help drive improvements
• Work closely with your team to ensure every issue is resolved fairly

What you’ll bring:

• Strong communication and PC skills
• Experience in complaint handling and problem-solving
• A positive, organised, and customer-focused attitude

If you’re ready to help shape a better experience for people with sight loss, we’d love to hear from you!

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

If you’d like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!