Administrative Assistant -Fully Remote

Employer: Novus Home Mortgage

Position: Loan Partner – Administrative Assistant

Salary: $35,000 – $45,000 a year

Job Type: Full-time

Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

The Loan Partner One (LP1), an Executive/Administrative Assistant, oversees the Loan Officer’s lead, calendar, and database management for the Loan Officer (LO). The LP1 will directly communicate with new leads, active prospects, customers, clients, and business partners daily, ensuring a smooth workflow and strong team chemistry. This role requires strong communication, time management, priority management, and data entry skills. The LP1 must professionally represent the LO and team and strive to “wow” internally and externally daily.

Your Responsibilities include :

Leads:

• Contact newly received leads within 4 hours (or per LO’s requirement)

• Maintain a 80%+ lead-to-consultation ratio

• Maintain a 60%+ lead-to-application ratio (or per LO’s requirement)

Calendar:

• Appoint 20+ appointments weekly (or per LO’s requirement)

• All appointments must be set professionally and prudently (triage)

• Confirm 100% of appointments at least 24 hours in advance

Database :

• Events: Coordinate 2+ monthly events (or per LO’s requirement)

• Gifts: Ensure 5+ monthly gifts are sent

• Snailmail: Manage 500+ mailers monthly

Misc:

• Email Management: Organize emails using Delete, Defer, Do, Delegate

• Expense Reports: Submit monthly

Lead Management:

• Contact all new leads within 4 hours (or as required)

• Track all leads using the Lead Tracker

• Onboard all leads into the CRM

• Maintain and obsess over all lead-tracking ratios

• Ensure borrower appointments are scheduled (phone, video, or face-to-face)

• Provide daily, monthly, quarterly, and annual lead management reports

Calendar & Scheduling Management:

• Set 100% of all appointments for LO and the team

• Confirm all appointments via email, text phone (24+ hours in advance)

• Review next-day schedules for LO before leaving each day

• Answer 90% of incoming calls for LO and team

• Manage recurring face-to-face business partner meetings for LO

• Ensure LO is prepared for the daily Phone “Power Hour”

Database Management:

• Maintain database organization for the LO

• Send quarterly Letter-from-the-Heart (LFTH) Evidence of Success (EOS)

Snailmail

• Manage birthday, home closing, and anniversary programs

• Coordinate 2+ monthly leveraged events (lunch ‘n learns, happy hours, etc

• Help LO send 2+ email newsletters (minimum) and monitor open rates

• Send handwritten notes, birthday cards, post-closing surveys, gifts, etc

• Ensure LO stays on track for all daily appointments

• Manage LO’s emails (if applicable)

• Handle incoming mail and maintain a spotless desk (if not virtual) for LO

• Maintain support for LO’s tech tools

• Assist with all administrative duties as needed

• Stay “one step ahead” of LO at all times

You will have

• MLO License

• Microsoft Excel

• Microsoft Outlook

• Phone communication

• Event coordination

• Executive administrative support

• Mid-level

• High school diploma or GED

• Task prioritization

• Direct mail

• Data entry

• Organizational skills

• Newsletters (communication methods)

• Managing executive calendars

• Communication skills

• Encompass

• Time management

Requirement 

• NMLS License (or the ability to obtain one)

• High school diploma or equivalent

• 40-hour workweek minimum

• Experience with major Loan Origination Systems (Encompass, Calyx Point, etc.)

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)

• Excellent verbal and written communication skills

• Strong time management and organization

• Ability to work under pressure and meet deadlines

Benefits

• Happy hour

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Application Process​

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERES and apply now.