Prison Custody Officer (PCO)

Employer: Sodexo

Position: Prison Custody Officer (PCO)
Salary: £29,463.89 – £30,227.52 per year
Job Type: Full-time
Work location: Morpeth 

FULL JOB DESCRIPTION

If you’re pursuing a career with meaning, we welcome you to apply for the position of Prison Custody Officer at HMP Northumberland.

As a Prison Custody Officer, you’ll play a crucial role in maintaining safety, security, and order within our prison facilities. This is more than just a job – it’s a meaningful opportunity to support rehabilitation, ensure justice, and contribute to the wider community.

There’s no such thing as a typical prison officer. Our team is made up of people from all walks of life – whether you’re a parent, former teacher, retail worker, member of the armed forces, or simply someone who thrives on helping others.

Whatever your background, if you’re a natural people person with strong communication skills, self-confidence, empathy, and resilience, we want to hear from you.

You’ll be working with individuals who may be at the lowest point in their lives. No matter the challenge, you’ll be expected to build constructive, positive, and professional relationships based on fairness, consistency, and respect.

Your Responsibilities include:

• Maintaining a secure and disciplined prison environment

• Supervising daily routines, prisoner movements, and scheduled activities

• Escorting prisoners securely within and outside the facility

• Responding calmly and professionally to challenging or high-pressure situations

• Supporting rehabilitation initiatives and encouraging positive behaviours

• Building respectful, professional relationships with prisoners to promote a safer, more supportive atmosphere

Work Schedule

Full-time shifts with overtime opportunities subject to availability.

You Will Have

• Calm Under Pressure – Manage high-stress or unpredictable situations with a level head

• Empathy & Respect – Treat everyone with dignity, regardless of their circumstances

• Strong Ethics – Maintain fairness, professionalism, and integrity at all times

• Resilience & Adaptability – Stay composed and effective, even when the job gets tough

• Effective Communication – Listen actively and speak clearly and confidently

• Conflict Resolution – Use de-escalation techniques to manage tension and disputes

• Teamwork – Collaborate closely with colleagues for the safety and success of all

• Vigilance – Remain observant, alert, and responsive to potential risks

Requirements

• Be at least 18 years of age at the time your employment begins

• Meet the required eyesight standards in both eyes, with or without corrective lenses

• Have an adequate level of hearing without the use of hearing aids, for safety reasons during training and operational duties

• Tattoos are permitted, including those that are visible, but must not be offensive, discriminatory, violent, or intimidating.

• Facial tattoos are generally not allowed, except where they are for cultural, religious, or medical reasons

Benefits

• Starting salary £29.463.89 rising too £30.227.52 after one years service

• Free meals (if applicable) and parking

• Access to our on-site gym and subsidised gym membership

• Opportunity to earn overtime (subject to availability)

• Comprehensive paid training and progression opportunities

• Life assurance

• BUPA healthcare

• Pension schemes and much more!

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERES and apply now.