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Employer: Augment Professional Services
Position: Customer Service Coordinator
Salary: $20 – $28 per hour
Job Type: Full-time
Work location: Remote (Work from Home)
FULL JOB DESCRIPTION
Augment Professional Services seeks Customer Service Coordinators for remote support of high-volume service operations across Energy, Technology, Utilities and Engineering sectors. This role manages inbound inquiries, coordinates service requests and ensures timely resolutions through cross-functional collaboration.
Your Responsibilities include:
• Managing employee/customer inquiries and service ticket creation/updates.
• Coordinating with internal teams to resolve service issues efficiently.
• Maintaining accurate documentation and clear communication across systems.
• Contributing to service quality and operational efficiency improvements.
Work Schedule
Monday-Friday 11:30 AM – 8:00 PM EST.
You Will Have
• 0-4 years customer service, call center or administrative support experience.
• Proficiency with service ticket/case management systems and telephony.
• Strong organizational skills managing multiple priorities in fast-paced environment.
Requirements
• High school diploma or GED with basic computer application proficiency.
• Excellent written/verbal communication and problem-solving abilities.
Benefits
• Remote work supporting critical infrastructure projects across major sectors.
• Opportunity working with enterprise service environments and cross-functional teams.
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Application Process
if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.