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Customer Care Associate – Tamfol

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Health Care Jobs

Customer Care Associate

March 23, 2026March 23, 2026 developer

Employer: ihateironing

Position: Customer Care Associate (Fully Remote)
Salary: £30,000 per year
Job Type: Full-time
Work location: Fully remote (UK) – 2-week London training

FULL JOB DESCRIPTION

As ihateironing’s remote Customer Care Associate, you’ll deliver award-winning service for their app-based laundry collection/delivery platform troubleshooting between customers, drivers, and dry cleaners while handling 50+ daily calls, resolving complaints, liaising with partners, and ensuring consistently excellent experiences during late shifts (Mon-Fri 2:30pm-10:30pm + every other Sat 7pm-midnight) within fast-growing innovative company.

Your Responsibilities include:

• Handle 50+ daily customer calls resolving laundry issues.

• Troubleshoot between customers/drivers/dry cleaning partners.

• Manage complaints providing appropriate solutions quickly.

• Maintain excellent service across app-based laundry platform.

• Liaise ensuring seamless partner delivery performance.

Work Schedule

Mon-Fri 2:30pm-10:30pm + every other Sat 7pm-12am.

Day off during week when working Saturday shift.

Fully remote post 2-week London training (paid accommodation).

You Will Have

• Phone-based customer service troubleshooting expertise.

• Multitasking/time management in fast-paced environment.

• Initiative thinking resolving complex service issues.

• Detail-oriented organised team player attitude.

Requirements

• 2+ years customer care experience essential.

• Comfortable handling 50+ calls daily via phone.

• Weekend availability (every other Saturday evening).

• Excellent verbal communication + complaint resolution.

Benefit

• £30,000 salary + profit-related bonus potential.

• £20/month health/fitness subsidy + company pension.

• Fully remote + subsidised laundry/dry cleaning.

• Clear career progression within award-winning business.

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.