Software Support Analyst

Employer: Simitive

Position: Software Support Analyst
Salary: From £26,228 per year
Job Type: Full-time | Permanent
Work location: Remote (Work from home)

FULL JOB DESCRIPTION

As a Software Support Analyst at Simitive, you will become the go-to expert helping universities maximise their use of workload planning software, handling everything from initial setup to ongoing administration and client support. Rated as the best support by clients, you will adapt systems to evolving needs, respond to queries within agreed timeframes, build strong relationships with key contacts, and collaborate across teams to ensure smooth delivery of promised services. This role combines technical configuration, client service excellence, and proactive monitoring to help higher education institutions benefit fully from Simitive’s products.

You will work remotely in a team-focused environment, coordinating tasks, producing workload reports, maintaining documentation, and sharing insights to drive continuous improvement while staying informed about higher education developments.

Your Responsibilities include:

• Help clients adapt Simitive systems by updating settings, data imports, and processes as their needs evolve.

• Respond accurately and promptly to client questions, service requests, and support tickets within SLAs.

• Build and maintain strong relationships with key contacts at university client institutions.

• Coordinate Support team work to meet client goals, collaborating with other Simitive departments for seamless delivery.

• Produce workload reports and guide clients in interpreting their data insights.

• Monitor overall client benefit, escalate relevant issues, and follow Simitive’s support processes rigorously.

• Maintain current internal guides/documentation and share knowledge across the Support team.

Work Schedule

Full-time permanent with flexitime flexibility.

Remote work from home, accommodating work-life balance.

You Will Have 

• Good written and verbal communication skills for professional client interactions.

• Strong attention to detail and desire to deliver excellent client service.

• Positive, can-do team attitude embracing continuous improvement.

• Proactive problem-spotting with clear explanation skills for colleagues and clients.

• Curiosity about higher education sector developments.

Requirements

• Right to work in the UK and based in the UK.

• Comfortable using computers and learning new software quickly.

Benefit

• Starting salary from £26,228 per year.

• Company pension scheme.

• Health & wellbeing programme.

• Flexitime and full work-from-home arrangement

Join our WhatsApp community created specifically for UK based applicants and please invite your friends in the UK who are also job hunting

click here to join

Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.