Customer Service Assistant 

Employer: Norfolk County Council
Position: Customer Service Assistant
Salary: £25,583 – £25,989 per year
Job Type: Full-time | Hybrid

Work Location: County Hall, Norwich NR1 (Hybrid)

FULL JOB DESCRIPTION

Norfolk County Council’s Customer Service Centre, proudly holding the nationally recognised Customer Service Excellence Award, is looking for highly motivated and process-driven individuals to join its expanding team.

The council aims to become the best performing council in the country for customer service, and this role is key to achieving that vision.

If you have experience in customer service and administration, you understand what creates a great customer experience: excellent communication and the ability to resolve queries at the first point of contact.

The Blue Badge and Processing Team is an important part of the NCC Front Door service, processing over 20,000 applications each year. As a Customer Service Assistant, you will play a key role in assessing applications in line with national guidelines and supporting customers throughout the process.

This is a hybrid role, combining office-based work in Norwich with remote working from home. Applicants must have reliable broadband connectivity and the ability to work privately when working remotely.

If you thrive in a fast-paced and evolving work environment and are eager to develop your career while contributing to service improvement, this role offers a great opportunity.

Your Responsibilities include:

• Deliver high-quality customer service and administrative support

• Process Blue Badge applications in line with national eligibility guidelines

• Assist customers through the application process

• Respond to customer enquiries via telephone and internal systems

• Maintain accurate records and data entry across multiple systems

• Contribute to service improvement initiatives

Work Schedule

Shift: Monday to Friday

Working Hours: 37 hours per week

9:00am – 5:00pm

Contract: Fixed Term Contract (until 31 March 2028)

You will have:

• Have experience delivering excellent customer service and administration

• Are confident communicating with a wide range of people, including vulnerable individuals or those in crisis

• Can follow defined processes and eligibility guidelines

• Have strong attention to detail and excellent data entry skills

• Are comfortable using multiple systems and technology platforms

• Have a continuous improvement mindset and a passion for improving services for customers

Benefits

• Car scheme

• Gym membership

• Employee discount programme

• Company pension (Local Government Pension Scheme)

• Generous holiday entitlement

• Flexible working opportunities (hybrid, remote, part-time depending on role)

• Health and wellbeing services including fast-track physiotherapy and free counselling

• “Norfolk Rewards” employee discounts programme

• Blue Light Card for Fire Service and Social Care workers

• Relocation expenses (where applicable)

• Travel expense advances when travelling for work

• Tax-efficient pension and bike schemes

• Payment for referring candidates to hard-to-fill roles

Before applying, candidates are encouraged to review the full job description and person specification to demonstrate how they meet the role criteria.

Redeployment Closing Date: 12 March 2026 – 23:59

External Applicants Closing Date: 26 March 2026 – 23:59

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now