Employer: Salford Council
Position: Administration Officer
Salary:  £26,409 – £28,263
Job Type: Permanent
Expected hours: Â 36 hours per week, (Monday-Friday 9.00 am-4.30 pm)
Work location: Salford, North West England, (Agecroft Cemetery)
FULL JOB DESCRIPTION
About the role
An exciting opportunity has arisen for a Bereavement Services Administration Officer to work across Salford City Council’s Bereavement Services. The role will involve providing effective and efficient support to all service customers. The role is crucial in ensuring the smooth and efficient daily operation of the team, providing vital administration support to all aspects of the service. Salford Council’s Bereavement Services are responsible for 4 cemeteries in the city, Agecroft, Peel Green, Swinton and Weast,e and 2 crematoriums located at Agecroft and Peel Green Cemeteries. The service carries out around 2000 cremations and 500 burials per year. The Bereavement Services office is a fast-paced office environment responsible for the legislation and documentation surrounding burials and cremation, along with other areas of the service. Previous administration experience is desirable but not essential ,as training will be provided. The ideal candidate will be friendly, organised, and have excellent communication skills to greet customers, answer phones, and provide administrative support. The role requires working around office hours and offering a welcoming presence for staff, stakeholders, and visitors to our cemetery office. This is a front-line service and a sensitive area of working due to dealing with bereaved people on a daily basis, the need for empathy is an essential characteristic for the candidate.
Responsibilities:
- Handling reception duties, including greeting visitors and answering incoming calls
- Opening and distributing incoming mail
- Managing and responding to emails in a timely manner
- Providing administrative support to the Bereavement Services officers and cemetery teams
Requirements:
- Previous experience in an administrative or receptionist role
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Proficiency in using Microsoft Office applications
Qualities:
- Experience working in bereavement services
- Ability to prioritise and multitask effectively
- Proactive and solution-oriented approach
- Commitment to providing outstanding customer service
- Previous administration experience in a similar work environment
We can offer you:
- Competitive rates of pay.
- Save for your future by becoming a member of the Greater Manchester Pension Scheme (LGPS Employee contributory pension with employer contribution).
- Vivup Discounts Scheme, offering great deals 24/7.
- Cycle to Work Scheme, to help colleagues to do their bit for the environment whilst keeping fit.
- Reduced Gym membership scheme.
- Health and well-being package.
Contact Luke Smith, Bereavement Services Manager at Luke.smith@salford.gov.uk / 0161 686 7291 for enquiries. Mailed CVs will not be accepted.
We will not be accepting candidates who require sponsorship for this position.
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!