Client Care Representative -Fully Remote

Employer: NexusTek

Position: Client Care Representative

Salary: $20 – $22 an hour

Job Type: Full-time

Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

Collaborative and organized Client Care Representative who enjoys problem solving and variety. You are a skilled communicator on all levels coordinating with internal teams and clients to ensure timely and accurate support.

Your Responsibilities include:

• Answer and properly field all inbound calls; return customer calls and emails with urgency

• Assist staff with coordinating and scheduling the appropriate resources

• Maintain comprehensive notes in CRM regarding customer inquiries and responses

• Support the sales team with some client account management activities

• Coordinate and complete task lists for small projects

• Enter, track, and follow up on customer requests (online, voice mail, etc.)

• Maintain the CRM database and customer profiles

• Create, edit, and distribute various correspondence, reports, email, and spreadsheets

• Maintain and update sales opportunities in the ConnectWise program

Work schedule

Working hours

Monday through Friday

9:00 am to 6:00 pm Pacific Standard Time

You will have 

• ConnectWise

• Managing customer accounts

• Customer communication

• Mid-level

• CRM system proficiency

• Account management

• Communication skills

• Editing

Benefits

• Four weeks of annual accrued PTO

• Seven paid national holidays

• Medical, dental, vision options

• Company-paid life insurance, short and long-term disability

• Voluntary benefits such as critical illness and accident

• Voluntary Legal Shield and identity theft protection

• Discretionary annual 401k match plan

• Generous employee referral bonus plan

• Employee Assistance Program

• Access to over 90,000+ courses in ADP My Learning

• StandOut employee engagement tools

• Eligible to apply for a Pluralsight license

• Eligible to apply for NexusTek Technical Academy or Leadership Academy

• We’re happy to provide our full benefits guide at any point in the process!

Join our WhatsApp community created specifically for UK based applicants and please invite your friends in the UK who are also job hunting. click here to join

Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERES and apply now.