Customer Service Representative -Fully Remote

Employer: Shirley Electric Company

Position: Customer Service Representative
Salary: $17 – $20 per hour
Job Type: Part-time
Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

Shirley Electric seeks professional Customer Service Representatives serving as primary client contact point. This performance-driven role handles inbound service calls plus outbound follow-ups ensuring exceptional customer experience through accurate scheduling and satisfaction confirmation.

Your Responsibilities include:

Inbound Calls

• Answer all incoming service calls promptly and professionally

• Gather customer information and understand service needs

• Schedule service appointments accurately in our system

Outbound Calls

• Follow up with customers who received estimates but have not yet scheduled

• Make post-service “happy calls” to confirm satisfaction

• Confirm upcoming appointments and handle reschedules

Customer Experience

• Represent Shirley Electric with professionalism and empathy

• Ask for reviews when appropriate

• Maintain clear, accurate call notes

Administrative

• Update customer records in Housecall Pro

• Communicate scheduling updates with technicians and management

• Flag urgent customer issues immediately

Work Schedule

Part-time remote hours 

You Will Have

• Strong communication skills (phone & written)

• Professional, friendly demeanor

• Reliable attendance and punctuality

• Basic computer skills

Requirements

• Record keeping

• Computer operation

• Phone communication

• Computer literacy

• Administrative experience

• Computer skills

• Appointment scheduling

• Communication skills

• Entry level

• Client interaction via phone calls

Benefits

• Flexible schedule

• Professional development assistance

• Work from home

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.