Join Our WhatsApp Channel

Join Our Telegram Channel

IT Support Analyst – Tamfol

html{max-width:100vw} .fpm-async:not([data-fpm-type="outgoing"]) + .fpm-async:not([data-fpm-type="outgoing"]){display:none} [data-fpm-type]{background-color:transparent;transition:background-color .2s ease} [data-fpm-type]{position:relative;overflow:hidden;border-radius:3px;z-index:0} .fpm-cross{transition:box-shadow .2s ease;position:absolute;top:-0px;right:0;width:34px;height:34px;background:#7ca1d1;display:block;cursor:pointer;z-index:99;border:none;padding:0;min-width:0;min-height:0} .fpm-cross:hover{box-shadow:0 0 0 50px rgba(0,0,0,.2) inset} .fpm-cross:after, .fpm-cross:before{transition:transform .3s ease;content:'';display:block;position:absolute;top:0;left:0;right:0;bottom:0;width:calc(34px / 2);height:3px;background:#ffffff;transform-origin:center;transform:rotate(45deg);margin:auto} .fpm-cross:before{transform:rotate(-45deg)} .fpm-cross:hover:after{transform:rotate(225deg)} .fpm-cross:hover:before{transform:rotate(135deg)} .fpm-timer{position:absolute;top:-0px;right:0;padding:0 15px;color:#ffffff;background:#7ca1d1;line-height:34px;height:34px;text-align:center;font-size:14px;z-index:99} [data-fpm-type="outgoing"].center .fpm-timer,[data-fpm-type="outgoing"].center .fpm-cross{top:0!important} .fpm-timer span{font-size:16px;font-weight:600} [data-fpm-type="outgoing"]{transition:transform 300ms ease,opacity 300ms ease,min-width 0s;transition-delay:0s,0s,.3s;position:fixed;min-width:250px!important;z-index:9999;opacity:0;background:#ffffff;pointer-events:none;will-change:transform;overflow:visible;max-width:100vw} [data-fpm-type="outgoing"]:after{content:'';position:absolute;top:0;left:0;right:0;bottom:0;z-index:1;pointer-events:all} [data-fpm-type="outgoing"].fpm-show:after{pointer-events:none} [data-fpm-type="outgoing"] *{max-width:none} [data-fpm-type="outgoing"].left-top [id*="yandex_rtb_"], [data-fpm-type="outgoing"].right-top [id*="yandex_rtb_"], [data-fpm-type="outgoing"].left-center [id*="yandex_rtb_"], [data-fpm-type="outgoing"].right-center [id*="yandex_rtb_"], [data-fpm-type="outgoing"].left-bottom [id*="yandex_rtb_"], [data-fpm-type="outgoing"].right-bottom [id*="yandex_rtb_"]{max-width:336px;min-width:160px} [data-fpm-type].no-preloader:after,[data-fpm-type].no-preloader:before, [data-fpm-type="outgoing"]:after,[data-fpm-type="outgoing"]:before{display:none} [data-fpm-type="outgoing"].fpm-show{opacity:1;pointer-events:all;min-width:0!important} [data-fpm-type="outgoing"].center{position:fixed;top:50%;left:50%;height:auto;z-index:-2;opacity:0;transform:translateX(-50%) translateY(-50%) scale(.6)} [data-fpm-type="outgoing"].center.fpm-show{transform:translateX(-50%) translateY(-50%) scale(1);opacity:1} [data-fpm-type="outgoing"].center.fpm-show{z-index:2000} [data-fpm-type="outgoing"].left-top{top:0;left:0;transform:translateX(-100%)} [data-fpm-type="outgoing"].top-center{top:0;left:50%;transform:translateX(-50%) translateY(-100%)} [data-fpm-type="outgoing"].right-top{top:0;right:0;transform:translateX(100%)} [data-fpm-type="outgoing"].left-center{top:50%;left:0;transform:translateX(-100%) translateY(-50%)} [data-fpm-type="outgoing"].right-center{top:50%;right:0;transform:translateX(100%) translateY(-50%)} [data-fpm-type="outgoing"].left-bottom{bottom:0;left:0;transform:translateX(-100%)} [data-fpm-type="outgoing"].bottom-center{bottom:0;left:50%;transform:translateX(-50%) translateY(100%)} [data-fpm-type="outgoing"].right-bottom{bottom:0;right:0;transform:translateX(100%)} [data-fpm-type="outgoing"].fpm-show.left-center, [data-fpm-type="outgoing"].fpm-show.right-center{transform:translateX(0) translateY(-50%)} [data-fpm-type="outgoing"].fpm-show.top-center, [data-fpm-type="outgoing"].fpm-show.bottom-center{transform:translateX(-50%) translateY(0)} [data-fpm-type="outgoing"].fpm-show.left-top, [data-fpm-type="outgoing"].fpm-show.right-top, [data-fpm-type="outgoing"].fpm-show.left-bottom, [data-fpm-type="outgoing"].fpm-show.right-bottom{transform:translateX(0)} .fpm-overlay{position:fixed;width:100%;height:100%;pointer-events:none;top:0;left:0;z-index:1000;opacity:0;background:#0000008a;transition:all 300ms ease;-webkit-backdrop-filter:blur(0px);backdrop-filter:blur(0px)} [data-fpm-type="outgoing"].center.fpm-show ~ .fpm-overlay{opacity:1;pointer-events:all} .fpm-fixed{position:fixed;z-index:50} .fpm-stop{position:relative;z-index:50} .fpm-preroll{position:relative;overflow:hidden;display:block} .fpm-preroll.hasIframe{padding-bottom:56.25%;height:0} .fpm-preroll iframe{display:block;width:100%;height:100%;position:absolute} .fpm-preroll_flex{display:flex;align-items:center;justify-content:center;position:absolute;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.65);opacity:0;transition:opacity .35s ease;z-index:2} .fpm-preroll_flex.fpm-show{opacity:1} .fpm-preroll_flex.fpm-hide{pointer-events:none;z-index:-1} .fpm-preroll_item{position:relative;max-width:calc(100% - 68px);max-height:100%;z-index:-1;pointer-events:none;cursor:default} .fpm-preroll_flex.fpm-show .fpm-preroll_item{z-index:3;pointer-events:all} .fpm-preroll_flex .fpm-timer, .fpm-preroll_flex .fpm-cross{top:10px!important;right:10px!important} .fpm-preroll_hover{position:absolute;top:0;left:0;right:0;bottom:0;width:100%;height:100%;z-index:2} .fpm-preroll_flex:not(.fpm-show) .fpm-preroll_hover{cursor:pointer} .fpm-hoverroll{position:relative;overflow:hidden;display:block} .fpm-hoverroll_item{position:absolute;bottom:0;left:50%;margin:auto;transform:translateY(100%) translateX(-50%);transition:all 300ms ease;z-index:1000;max-height:100%} .fpm-preroll_item [id*="yandex_rtb_"], .fpm-hoverroll_item [id*="yandex_rtb_"]{min-width:160px} .fpm-hoverroll:hover .fpm-hoverroll_item:not(.fpm-hide){transform:translateY(0) translateX(-50%)} .fpm-slider{display:grid} .fpm-slider > *{grid-area:1/1;margin:auto;opacity:0;transform:translateX(200px);transition:all 420ms ease;pointer-events:none;width:100%;z-index:0} .fpm-slider > *.fpm-hide{transform:translateX(-100px)!important;opacity:0!important;z-index:0!important} .fpm-slider > *.fpm-show{transform:translateX(0);pointer-events:all;opacity:1;z-index:1} .fpm-slider .fpm-timeline{width:100%;height:2px;background:#f6f5ff;position:relative} .fpm-slider .fpm-timeline:after{content:'';position:absolute;background:#d5ceff;height:100%;transition:all 300ms ease;width:0} .fpm-slider > *.fpm-show .fpm-timeline:after{animation:timeline var(--duration) ease} .fpm-slider > *:hover .fpm-timeline:after{animation:timeline-hover} .fpm-slider > *:after{content:'';position:absolute;top:0;left:0;right:0;bottom:0;z-index:1;pointer-events:all} .fpm-slider > *.fpm-show:after{pointer-events:none} @keyframes timeline-hover{} @keyframes timeline{0% {width:0}100% {width:100%}} .fpm-interscroller-wrapper{position:relative;width:100%;max-width:100%;height:var(--height)} .fpm-interscroller{position:absolute;top:0;left:0;width:100%;height:100%;clip:rect(0,auto,auto,0);background:var(--background)} .fpm-interscroller + div{position:absolute;bottom:0;left:0;right:0;top:0;margin:auto;display:block;height:1px} .fpm-interscroller-inner{position:fixed;top:50%;transform:translate(0,-50%);max-width:100%;display:flex;justify-content:center;align-items:center;width:var(--width)} .fpm-interscroller-inner > div{min-width:100px;min-height:100px} .fpm-interscroller-text{position:absolute;text-align:center;padding:10px;background:var(--background);color:var(--color);font-size:14px;z-index:1;line-height:1.4} .fpm-interscroller-text.top{top:0;left:0;right:0} .fpm-interscroller-text.bottom{bottom:0;left:0;right:0}

IT Support Analyst

March 28, 2026March 28, 2026 developer

Employer: Level Ten

Position: Support Analyst
Salary: £30,000 – £35,000 per year
Job Type: Full-time
Work location: London

FULL JOB DESCRIPTION

Level Ten seeks a client-facing 2nd Line Support Analyst to join their growing technology partner team serving premium brands in ecommerce, luxury fashion, retail and hospitality. You’ll be at the heart of their Service Desk, resolving complex technical issues across diverse client environments including Google Workspace, Microsoft 365, Mac/Windows/mobile devices while maintaining security focus and exceptional client experience.

Your Responsibilities include:

Managing support tickets, troubleshooting hardware/software/cloud issues across Mac, Windows, iOS/Android and SaaS platforms.
Handling user/device lifecycle: new starter setups, offboarding, permissions management and identity/access issues.
Performing routine updates, security alerts, device inventory maintenance and documenting solutions for team knowledge sharing.
Assisting with connectivity (Wi-Fi, VPN), networking fundamentals (DNS, DHCP) and exploring AI/automation improvements.

Work Schedule

9am-6pm rhythm with occasional flex (time off in lieu), remote-first with London client site visits as needed.

You Will Have

2+ years service desk experience with strong communication for technical/non-technical audiences.
Expertise in Google Workspace/Microsoft 365 administration and multi-platform device support.
Security-focused mindset, calm under pressure and passion for seamless client experiences.

Requirements

Right to work in UK and reasonable commuting distance to London.
Working knowledge of networking fundamentals and rapid SaaS tool adoption.
Desirable:
Apple Business Manager/MDM experience (ABM, Mosyle, JAMF).
AI/automation tools (Claude, Make, ClickUp) and agency-style environments.

Benefits

25 days holiday + bank holidays + birthday off, company pension.
Generous tech budget, structured training programme.
Growth opportunities in collaborative, non-corporate team environment.

Join our WhatsApp community created specifically for UK based applicants and please invite your friends in the UK who are also job hunting

click here to join

Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.