Employer: Mitie

Position: Data Analyst

Job Type:   Full time

Work location: Manchester, England

FULL JOB DESCRIPTION

The Data Analyst will be responsible for collecting, analyzing, and interpreting data from multiple systems to drive operational efficiencies, improve service delivery, and support strategic decision-making at Manchester Airport. This role will play a key part in enhancing cleaning performance, resource allocation, compliance, and passenger experience through data-driven insights. The analyst will work with Merlin Proof of Presence, FeedbackNow, Tork Smart Washrooms, and other airport systems to identify trends, optimize workflows, and drive continuous improvement initiatives.

Responsibilities:

Data Analysis & Reporting

  • Extract, clean, and analyze data from Merlin Proof of Presence, FeedbackNow, Tork Smart Washrooms, and other operational systems.
  • Develop interactive dashboards and reports in Power BI, Excel, and other reporting tools.
  • Track key performance indicators (KPIs) for cleaning performance, compliance, and passenger satisfaction.
  • Provide real-time and historical analysis to identify trends, inefficiencies, and opportunities for improvement.
  • Collaborate closely with senior management, terminal managers, and operational teams to deliver data-driven insights.

Driving Change & Operational Efficiency

  • Utilise data to pinpoint inefficiencies in resource allocation, cleaning schedules, and service delivery.
  • Recommend process improvements based on data trends, ensuring compliance with Mitie and airport standards.
  • Support the implementation of AI-driven and automated solutions to enhance workforce productivity.
  • Monitor Proof of Presence (Merlin) data to ensure cleaning teams are deployed effectively and efficiently.
  • Work with terminal managers to adjust cleaning operations in response to passenger flow and real-time feedback.

System Optimization & Integration

  • Serve as the key point of contact for data systems including Merlin, FeedbackNow, and Tork Smart Washrooms.
  • Ensure seamless integration of data across platforms to improve decision-making.
  • Collaborate with IT teams to enhance data accuracy, system functionality, and reporting processes.
  • Maintain data integrity, ensuring all reports comply with audit and compliance standards.

Customer Experience & Passenger Satisfaction

  • Analyse FeedbackNow data to track passenger satisfaction trends and drive service improvements.
  • Work with cleaning teams to proactively address customer concerns based on real-time feedback.
  • Use data from Tork Smart Washrooms to optimize cleaning schedules, ensuring washrooms always remain stocked and clean.
  • Monitor NPS (Net Promoter Score) and ASQ (Airport Service Quality) trends, providing actionable insights to enhance passenger experience.

Compliance & Performance Monitoring

  • Track compliance with cleaning SLAs and service quality benchmarks.
  • Ensure Merlin Proof of Presence data aligns with contractual requirements and service delivery expectations.
  • Support audits by providing accurate data and performance reports.
  • Develop reports for senior leadership, airport stakeholders, and regulatory bodies.

Qualifications & Certifications Required:

  • Advanced proficiency in Excel & Power BI (or similar reporting tools).
  • Experience working with data from multiple systems (e.g., IoT, feedback platforms, workforce tracking tools).
  • Strong analytical skills with experience in data modeling, visualization, and automation.
  • Ability to interpret complex data sets and present insights in a clear, actionable format.

Desirable:

  • Experience with Merlin Proof of Presence, FeedbackNow, or Tork Smart Washrooms data system.
  • Knowledge of SQL, Python, or other programming languages for data manipulation.
  • Experience in facilities management, airport operations, or cleaning industry analytics.
  • Understanding of LEAN methodologies and process improvement techniques.
  • Familiarity with UK GDPR regulations for handling data securely.
  • Degree or equivalent experience in Data Analytics, Business Intelligence, Computer Science, or a related field.

Experience & Skills Required:

  • Previous experience in a data analyst role, preferably within facilities management, aviation, or service industries.
  • Excellent problem-solving skills, with the ability to translate data into practical business insights.
  • Strong presentation and communication skills, with experience delivering reports to senior stakeholders.
  • Ability to manage multiple data sources, ensuring accuracy and consistency across reports.
  • Experience using predictive analytics to support decision-making and operational planning.
  • Proficiency in data visualization tools such as Power BI and Excel.
  • Familiarity with data systems like Merlin Proof of Presence, FeedbackNow, and Tork Smart Washrooms.
  • Knowledge of SQL, Python, or other programming languages for data manipulation.
  • Understanding of LEAN methodologies and process improvement techniques.
  • Familiarity with UK GDPR regulations for handling data securely.

Application Process

If you’re interested in this role, check out more information on the Official website and apply now!

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