Call Center Representative Remote

Employer:Sumeru INC

Position:Customer Service Advisor

Salary:$18 an hour 

Job Types:Part-Time Contract (3 Months)

Work location:Remote

FULL JOB DESCRIPTION

Call Center Representative (Remote, Part-Time) – Claims & Customer Service

Job Type: Part-Time Contract (3 Months)

Overview

We are seeking experienced Call Center Representatives to support medical claims processing and provider customer service. This is a remote, part-time contract opportunity for candidates with strong call center, claims, and customer service experience.

The ideal candidate is patient, detail-oriented, and comfortable researching information across multiple systems while assisting healthcare providers over the phone. Candidates must be committed to attending all scheduled training sessions, adhering to work schedules, and communicating proactively when issues arise.

Work Schedule (Fixed Schedule – No Exceptions)

Tuesday – Thursday

• Tuesday: 9:00 AM – 4:00 PM EST
• Wednesday: 9:00 AM – 4:00 PM EST
• Thursday: 9:00 AM – 4:00 PM EST

Total: 21 hours per week

Applicants must be available to work all scheduled hours.

Responsibilities

• Answer inbound calls from healthcare providers regarding medical claims.
• Assist callers with claim status, required documentation, payment information, and processing timelines.
• Accurately document all customer interactions within the claims management system.
• Assign new claims to the appropriate claims handler.
• Escalate complex issues to the appropriate support teams when necessary.
• Research information across multiple systems while assisting customers.
• Maintain professionalism, quality, and productivity standards.
• Support multiple communication channels while managing several systems simultaneously.
• Perform additional duties as assigned.

Minimum Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• At least 1 year of claims experience, or an equivalent combination of education and experience.
• Previous inbound call center experience preferred.
• U.S. Citizenship is required.
• Ability to work independently in a remote environment.
• Comfortable being on camera during training and team meetings.
• Able to set up company computer equipment using provided instructions.

Preferred Qualifications

• Medical claims experience.
• Knowledge of medical terminology.
• Understanding of claims management processes.
• Experience supporting healthcare providers.
• Bilingual (Spanish) is a plus but not required.

Required Skills

• Excellent customer service and communication skills.
• Strong research and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Strong organizational and documentation skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Ability to navigate multiple computer systems simultaneously.
• Excellent written communication and email etiquette.

Required Pre-Screening Questions

Please include responses to the following questions on your resume.

• Describe your call center experience, including your claims and customer service background.
• Are you able to answer and make calls throughout your scheduled shift?
• How do you handle high call volumes while maintaining quality customer service?
• Describe your proficiency with Microsoft Office and professional email communication.
• Do you meet the minimum work-from-home IT requirements?
• Are you able to set up computer equipment using written instructions?
• Are you comfortable being on camera during training and team meetings?
• What makes you a strong fit for this Service Center Representative role?

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APPLICATION PROCESS

If you’re interested in this role, check out more information on the OFFICIAL WEBSITE HERE and apply now!!