Temporary Client Coordinator & Office Administrator – Maternity Cover

 FULL JOB DESCRIPTION

Employer:Optimise Health

Position: Coordinator & Office Administrator – Maternity Cover

Salary:From £12.71 per hour

Job Type:Permanent, Full Time Part time 

Work location:London, England

Hybrid position | Flexible Working Hours | English-Speaking Market

About Us

We are a private medical clinic based in London, specialising in IV nutrient therapy, wellness and longevity services. We provide a personalised, high-quality service to our clients and work closely with a team of medical professionals, including doctors and nurses, to coordinate appointments, diagnostic tests and other clinic services.

We are looking for an organised, proactive and reliable Client Coordinator & Office Administrator to join our team and support our day-to-day operations.

This is a hybrid position with flexible working hours, ideal for someone with excellent communication skills, a strong sense of responsibility and an interest in developing their career in healthcare administration and client services.

Key Responsibilities

• Client communication: Handling incoming phone calls, emails and client enquiries in a professional, friendly and timely manner.
• Appointment coordination: Booking, confirming and managing client appointments, ensuring everything runs smoothly.
• Nurse and doctor coordination: Communicating with our medical team and organising their schedules, appointments and daily visits.
• Schedule and travel planning: Coordinating nurses’ visits, planning their schedules and ensuring they have the correct appointment details and locations.
• Diagnostic tests and laboratory coordination:Liaising with laboratories, arranging diagnostic tests, coordinating sample collection where required and following up on results and appointments.
• Administrative support: Managing emails, maintaining accurate client records, updating booking systems and assisting with general office administration.
• Supplier communication: Communicating with suppliers and external partners to ensure the smooth running of clinic operations.
• Operational support: Helping to organise daily activities, resolve scheduling issues and ensure clients receive an excellent level of service.

What We Are Looking For

• Excellent written and spoken English is essential
• Strong organisational and time-management skills, with excellent attention to detail.
• Confident telephone and email communication skills.
• A proactive, responsible and solution-oriented attitude.
• The ability to multitask, prioritise tasks and work independently in a remote environment.
• Good computer skills and confidence using online systems, calendars and email.
• A professional and friendly approach to client communication.

Previous experience in administration, customer service, appointment coordination, healthcare administration or a similar role would be an advantage, but it is not essential. Full training will be provided to help the successful candidate understand our services, systems and procedures.

What We Offer

• Hybrid work – only 2 or 3 days form our Central London location.
• Flexible working hours, with coordination around the needs of the UK market.
• Full training and ongoing support.
• The opportunity to develop valuable skills in healthcare administration and client coordination.
• A varied role within an established private medical clinic.
• A friendly and supportive working environment with opportunities to grow alongside the business.

How to Apply

If you are highly organised, communicate confidently in English and enjoy helping people while keeping things running smoothly behind the scenes, we would love to hear from you.

Please send us your CV in English, together with a brief introduction outlining your relevant experience and why you would be a good fit for this role.

Benefits:

• Employee discount

Work Location: Hybrid remote in London

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