Optical Assistant – online order processor

 FULL JOB DESCRIPTION

Employer:The Spectacle Factory

Position:Optical Assistant – online order processor

Salary:From £26,436.80 per year 

Job Type: Part-time, Full time

Work location:Bamber Bridge, England

Job Summary

Join our dynamic team as an Experienced Optical Assistant – Online Order Processor, where your expertise will drive exceptional customer service and streamline our online optical order fulfillment. In this role, you’ll combine your knowledge of optical products with your passion for helping customers. You’ll manage online orders efficiently, ensuring accuracy and timely processing, all while maintaining high standards of professionalism and care. This position offers a vibrant environment where your skills directly contribute to enhancing our customers’ vision and confidence.

Duties

• Process online optical orders with precision, verifying prescriptions and product specifications to ensure accuracy.
• Assist customers via email, providing expert advice.
• Collaborate with the laboratory team to communicate order details, ensuring timely production and delivery.
• Maintain detailed records of all processed orders, updates, and customer interactions for quality assurance.
• Support inventory management by tracking stock levels of frames, lenses, and accessories related to online orders.
• Contribute to continuous improvement by suggesting process enhancements for online order handling and customer experience.
• Support the store team during busy periods.

Requirements

• Proven experience as an Optical Assistant or in a similar optical retail environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Familiarity with optical software systems or order management platforms is advantageous.
• A proactive attitude with a passion for delivering outstanding customer service and technical support.

Join us in transforming the way customers experience vision care! Your expertise will help us deliver precise, personalised optical solutions that brighten lives every day.

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking

Experience:

• optical : 1 year (required)
• customer service : 1 year (required)

Work Location: In person

APPLY ON THE COMPANY WEBSITE