Personal Assistant / Support Worker

FULL JOB DESCRIPTION

Employer:Phoenix Care SW

Position:Personal Assistant / Support Worker

Salary:£13.00 – £21.08 Per Hour 

Job Type:  Full-time, Part-time

Work location:Bath, England

Some jobs are about tasks.
This one is about people.

At Phoenix Care, we support adults over 18 with a wide range of support needs to live independently, safely, and meaningfully in their own homes and communities.

• That might mean supporting someone with autism to build confidence using public transport.
• Helping a parent with chronic illness manage daily life.
• Supporting someone through mental health challenges.
• Helping a person with dementia feel calm and secure.
• Or simply being there for someone who feels isolated and overwhelmed.

No two people are the same — and neither is this role.

This is more than care work

It’s knowing when someone needs encouragement…
and when they just need someone to sit beside them quietly.

It’s celebrating the small victories:

• Someone leaving the house after months of anxiety
• A client cooking independently again
• Helping someone attend college, volunteering, or social activities
• Seeing confidence slowly return to a person who had lost it

The support we provide can genuinely change lives.

Real moments from our team

One client we support had stopped engaging with the outside world due to anxiety and low confidence. Through consistent support, patience, and encouragement, they slowly rebuilt trust and independence — eventually attending community activities again and reconnecting with life outside their home.

Another client told us:

“You don’t make me feel like a job. You make me feel like a person again.”

That is the standard we strive for.

What the role involves

Every support package is different, but responsibilities may include:

• Emotional and practical support
• Personal care
• Medication support
• Supporting people to appointments and activities
• Helping with cooking, cleaning, shopping, and routines
• Encouraging independence and confidence
• Building positive, professional relationships
• Supporting people with mental health, autism, learning disabilities, neurological conditions, physical disabilities, dementia, chronic illness, or complex life challenges

Who we’re looking for

You don’t need to have years of experience — you need the right values.

We’re looking for people who are:

• Compassionate and emotionally intelligent
• Calm, reliable, and professional
• Good communicators
• Non-judgemental
• Respectful of people’s individuality and choices
• Able to build trust and genuine rapport

Some of our best staff have come from backgrounds in hospitality, retail, parenting, education, support work, or simply from being naturally caring people.

What we offer

• Flexible working hours
• Full training and ongoing support
• Opportunities to progress
• Paid mileage and holiday pay
• A genuinely supportive team
• Meaningful one-to-one work with people
• A role where you can go home knowing you made a difference

About Phoenix Care

Phoenix Care is a relationship-led support provider based in Bath. We believe support should be personal, empowering, and centred around the individual — not rushed or task-focused.

We support adults of all ages and backgrounds with a wide variety of needs, helping people live fuller, safer, and more independent lives.

We welcome applicants from all backgrounds who share our values, compassion, and passion for supporting people.

Please note that successful applicants will require an enhanced DBS check, and we are currently unable to offer sponsorship.

If you want work that matters, we’d love to hear from you.

Apply today and become part of something genuinely worthwhile.

Benefits:

• Flexible schedule
• Paid training

Work Location: On the road

APPLY ON THE COMPANY WEBSITE