SENIOR IT SUPPORT TECHNICIAN

FULL JOB DESCRIPTION

Employer:Lancashire County Council

Position:SENIOR IT SUPPORT TECHNICIAN

Salary:£25,047 – £28,536 a year

Job Types: Full-time 

Location:Clitheroe 

Person Specification (51 KB)

Location

Ribblesdale School, Queens Road, Clitheroe, BB7 1EJ (1436 on roll)

Tel: 01200 422563

School website: www.ribblesdale.org

Summary

Are you an enthusiastic, highly motivated and extremely well organised person? If so, this is a fantastic opportunity to become a key member of the IT Support Team at Ribblesdale School, working in the heart of the Ribble Valley in Lancashire.

The successful candidate will be a proactive and positive person, who is approachable with a calm professional manner and able to communicate well with pupils, staff and parents.

If successful, you will be responsible for the day-to-day organisation of a busy IT support helpdesk and the logistics of a large One-to-One Device Scheme. You will be required to work with and compliment the current IT Support Team by undertaking a range of duties including helpdesk job allocation and pupil device management.

You must have the ability to be able to work effectively as part of a team and have excellent administration, strong IT skills and experience of Microsoft Office 365.

Key Responsibilities:

● Manage day to day issues with the device scheme, including managing devices and users in Intune and Entra

● Monitor the IT Support helpdesk and provide technical support for staff and pupils where appropriate

● Organise and track the repair process of pupil devices of the one-to-one scheme

● Support the setup and maintenance of classroom technology

● Ensure software and systems are updated and secure

● Liaise with external IT support providers when necessary.

We are looking for someone who:

● Has excellent communication and organisational skills

● Is confident working with Windows 11 and Microsoft 365

● Has knowledge managing devices and software in Intune

● Can work independently and respond quickly to routine issues

● Has experience in IT support or a similar logistical/administrative role

● Is committed to supporting a safe and effective learning environment

Please note that in line with Keeping Children Safe in Education 2026, an online search will be carried out as part of our due diligence on shortlisted candidates.

Please note CVs are not accepted, to apply for this vacancy you need to complete the application form attached.

This position is part time, term time only, please note the salary quoted is full time equivalent. If successful, the salary received will be paid on a pro rata basis.

The closing date is 9am 23/09/2026

Essential Qualifications

● Good standards for literacy and numeracy GCSE Grade C in Maths and English or equivalent (Level 2)

● Relevant IT Level 3 qualification (e.g. CompTia A+ / NVQ) or higher

Desirable Qualifications

Current IT vendor certification or ability to demonstrate equivalent experience

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Equal Opportunities statement

An Equal Opportunities Employer welcoming applications from all sections of the community

Rehabilitation

Rehabilitation The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a ‘disclosure’. Information provided by you or the Disclosure and Barring Service will be dealt with in a confidential manner in accordance with the DBS’s Code of Practice. You may view the Code of Practice on the DBS website at www.gov.uk/dbs or alternatively a copy is available on request. Lancashire County Council has a Handling of DBS Certificate Information Policy and a Policy Statement on the Recruitment of Ex-offenders this is available from the recruiting manager to applicants who are asked to complete a DBS application.

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