Customer Experience Representative – Fully Remote

Employer: Kellermeyer Bergensons Services 

Position: Customer Experience Representative

Salary: $20.47 – $28.65 an hour

Job Type: Full-time

Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Customer Experience Lead. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and customer service, then this is the job for you!

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

Your Responsibilities include:

• You will be responsible for day-to-day operations, data integrity, and communication.

• Assist customer service call team members daily in responding to customer and vendor inquiries.

• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.

• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.

• Maintain detailed records of written and verbal communication.

• Provide detailed and accurate information for quarterly business reviews, executives, and customers.

• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Work schedule

Full time role 

You will have 

• VLOOKUP function

• Record keeping

• Mid-level

• 3 years

• Administrative experience

• B2B

• Escalation handling

• Communication skills

• Excel data analysis

Requirements 

• 3+ years’ experience in customer service/ administrative role

• Previously have worked with B2B customers

• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables

Benefit

• As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off

• Paid Holidays

• Sick Time

• Life Insurance

• Supplemental Health Insurance (E.G., Accident)

• 401k plan with a match or Non-qualified Deferred Compensation Plan

• Pet Insurance

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERES and apply now.