Virtual Customer Service Representative -Fully Remote

Employer: UpCycle Technology Foundation

Position: Virtual Customer Service Representative
Salary: $10 – $19 per hour
Job Type: Part-time
Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

UpCycle Technology Foundation seeks Virtual Customer Service Representatives to handle inbound customer calls, chats and emails for Arise client programs. The role delivers professional, empathetic support while meeting KPIs for customer satisfaction, handle time and quality scores.

Your Responsibilities include:

• Handle inbound customer calls, chats, or emails on behalf of your chosen Arise client program

• Deliver accurate, professional, and empathetic support to resolve customer inquiries

• Navigate client systems, scripts, and knowledge bases to find timely solutions

• Meet or exceed client KPIs including customer satisfaction (CSAT), handle time, and quality scores

• Maintain a quiet, distraction-free home office that meets client technical standards

• Complete all required client certification training prior to taking live customer interactions

• Follow all client compliance, confidentiality, and scripting requirements

• Select and manage your own schedule through the Arise® Platform portal

• Stay current with client program updates, product knowledge, and policy changes

• Communicate proactively with the team regarding any performance concerns or support needs

Work Schedule

Part-time remote role with self-managed scheduling flexibility.

You Will Have

• Prior customer service experience preferred (call center, retail, hospitality, or similar)

• Strong verbal and written communication skills

• Active listening, empathy, and professional problem-solving ability

• Ability to navigate multiple systems simultaneously while assisting customers

• Self-starter with the discipline and focus to work independently from home

• Dependable, detail-oriented, and committed to showing up for scheduled shifts

• Ability to follow scripts and client compliance guidelines accurately and consistently

Requirements

• Desktop or laptop computer running Windows 10 or later (tablets and Chromebooks not supported)

• High-speed wired internet connection (minimum 10 Mbps download / 3 Mbps upload recommended)

• USB noise-cancelling headset

• Quiet, private, dedicated home workspace free from background noise

• Ability to pass the Arise platform computer technical check prior to enrollment

• Must be 18 years of age or older

• Must successfully pass a background check (requirements vary by client program)

• Some client programs require a drug screen — details confirmed at enrollment

• Previous remote or work-from-home customer service experience

• Bilingual proficiency in Spanish/English or Portuguese/English — bilingual programs available

• Familiarity with CRM tools or contact center software (e.g., Salesforce, Genesys, NICE)

Benefits

• Work from home

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERES and apply now.