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Employer: SelectQuote, Inc.
Position: Pharmacy Customer Service Representative I
Salary: $18 per hour
Job Type: Full-time
Work location: Remote (Work from Home)
FULL JOB DESCRIPTION
SelectRX seeks Pharmacy Customer Service Representatives to serve as the first point of contact for patients, caregivers and healthcare providers via inbound/outbound calls. This remote role manages prescription refills, delivery updates, billing issues, insurance verification and payment processing while maintaining HIPAA confidentiality to ensure 100% patient satisfaction.
Your Responsibilities include:
• Handling 50-60 daily calls addressing medication questions, order status and billing concerns.
• Processing credit card payments, correcting insurance claims and updating patient demographics.
• Documenting all interactions in SelectCare 3.0, Smartsheet and CRM systems for continuity.
• Collaborating with production/clinical teams to resolve fulfillment and compliance issues.
Work Schedule
Full-time remote call center position.
You Will Have
• High school diploma or GED (0-1 years experience required).
• Strong interpersonal communication, problem-solving and multi-tasking skills.
• Intermediate computer skills with CRM/pharmacy system proficiency.
Requirements
• HIPAA knowledge and ability to maintain patient medication confidentiality.
Benefits
• Comprehensive: medical/dental/vision, HSA/FSA, life/disability insurance, 401(k) match.
• Tuition reimbursement, employee assistance program, company perks/discounts.
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Application Process
if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.