Employer: Centiel UK Ltd
Position: Administrative Assistant (Remote)
Salary: £26K – £28K
Job Type: Full-time, Permanent
Work location: United Kingdom(Remote (Home-Based)
FULL JOB DESCRIPTION
Centiel UK Ltd
Job Description for Service Administrative Assistant
To provide administrative assistance within the Service Team. This is an important role to assist primarily in supporting the workload of the Service and Compliance Manager by providing professional administrative support.
General responsibilities will include:
- Assisting the Service and Compliance Manager to ensure service projects, engineering maintenance visits and contract renewals are processed in an accurate and timely manner
- Maintaining and creating electronic customer records
- Liaising with customers by phone and email
- Liaising with suppliers by phone and email
- General administrative tasks
Accountabilities & Responsibilities
Administrative Tasks – Service Dept
- Assist with ordering parts and raising related supplier purchase orders
- Assist with sending order confirmations to customers
- Assist with setting up new customer service records and customer files
- Assist with preparing maintenance contract documentation
- Assist with scheduling maintenance visits with customer, setting up tasks on electronic engineers’ diaries and ensuring the engineers have all relevant documents
- Assist with chasing confirmation of maintenance visits, maintenance contracts and remedial visits
- Assist with closing completed maintenance reports and updating customer records
- Assist with closing completed remedial works and updating customer records
Relationships and Contacts
Reports to: Service and Compliance Manager
Working with Service Team
Organisation Relationships
Frequent contact with field engineers, sub-contractors
Works closely with key managers, particularly Operations/Service.
External Business Relationships
Regular telephone/email contact with external customers and suppliers.
In addition to the above the Service Administrative Assistant is required to comply with all and any reasonable requests made by the Managing Director and/or Service and Compliance Manager
This job description is subject to periodic review and amendment if appropriate.
Person Specification for Service Administrative Assistant
In order to achieve Centiel UK Ltd’s vision of being their customers’ power protection & solutions supplier of choice, all Centiel UK employees must be instinctively customer focused and put the needs of the customer first in all things.
From a behavioral perspective the Administrative Assistant must: –
- Be honest & open and act with complete integrity in everything they do
- Treat everyone, including customers, suppliers & fellow employees, with patience, tolerance & respect
- Be keen to learn & develop both as a person and in the role
- Be confident enough to confront any behaviors that do not conform to the company’s vision & values
- Be proud to be part of the Centiel team and to always present themselves as a positive “Ambassador” of the company
From a skills perspective the Administrative Assistant must:
- Be fluent in English
- Be numerate and literate
- Be flexible and well organised
- Be a good negotiator and persuader
- Have good written & verbal communication skills
- Be capable of working on their own or as part of a team
- Be proficient in the use of Microsoft word, excel and email
- Be proficient user of the internet
- Have experience of working in an office environment
- Have experience of liaising with customers
- Be self-motivated
- Have an attention to detail
This person specification is subject to periodic review and amendment if appropriate.
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 2 years (preferred)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!