Employer: Armstrong Receivables Management
Position: Small Balance Collector
Salary Pay: $12.98 an hour
Job Type: Full time
Work Location: Remote
FULL JOB DESCRIPTION
Armstrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, Armstrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
Altus Receivables is seeking Small Balance Collectors as we continue to grow our team! Small Balance Collectors collect payments or communicate/resolve issues from debtors. The collector will collaborate with clients, sales and peers on delinquent accounts. The primary role is to contact debtors by phone, mail or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.
Responsibilities:
Minimum of 80 outbound/inbound calls
Negotiate payment in full or secure a payment arrangement
Create a sense of urgency on non-paying debtors
Work closely with the Client Support Representative to resolve disputes
Maintain a positive attitude
Remain respectful to debtors & peers
Strong work ethics and integrity
Prioritize time management
Remain professional at all times
Meet/exceed monthly phone, activity & fee quota’s
Requirements:
Collections, sales, telemarketing, customer service or call center experience preferred
Basic proficiency with Microsoft Office, data entry and strong computer skills, excel preferred
Critical Thinker
Basic Math and Writing skills
SalesForce.com experience a plus
Strong attention to detail and goal-oriented
Ability to deescalate adverse situations
Strong interpersonal, communication and organizational skills
Dependability
Compensation and Benefits:
$12.98 per hour PLUS commission and bonuses (average commission ranges between $400 – $600 monthly)
Application Process
If you are interested in this job role, check out more information on the Official website and apply now!