Customer Service Representative -Fully Remote

Employer: DEX Imaging

Position: Service Support Representative (Tier 1)
Salary: From $20 per hour
Job Type: Part-time (up to 29 hours/week)
Work location: Remote (Work from Home)

FULL JOB DESCRIPTION

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.

Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour!

Your Responsibilities include:

• Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.

• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.

• Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.

• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently

• Track, route, and escalate unresolved issues to Management

• Remain current on constant process updates and technology used within the company

• Perform duties with awareness and in accordance with the organization’s policies and applicable laws

• Performs other duties as directed by management

Work Schedule

Flexible hours up to 29 hours/week (fully remote setup provided).

You Will Have

• Strong phone communication, empathy, multi-tasking and time management skills.

Requirements

• High School Diploma

• Must have reliable internet

• Experience in a call center environment a plus.

• Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems

• Ability to empathize with customer is critical

• Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment

• Possess organizational and time management skills

• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills

• Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion

• Ability to navigate through multiple systems

Benefits

• Work from Home

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERES and apply now.