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Employer: Practicetek
Position: Customer Support Specialist I
Salary: $21 – $24 per hour
Job Type: Full-time
Work location: Remote (Work from Home)
FULL JOB DESCRIPTION
PracticeTek seeks Customer Support Specialists to deliver Tier 1 support for their retail healthcare SaaS platforms serving 40,000+ clinics worldwide. This remote role handles support tickets via email, phone and chat using Salesforce/Freshdesk, ensuring 90% call answer rate and customer satisfaction while contributing to knowledge base development and process improvements.
Your Responsibilities include:
• Responding promptly to Tier 1 support cases via email, phone and live chat within established SLAs.
• Documenting resolutions in Salesforce/Freshdesk, sending CSAT surveys and analysing trends for improvement.
• Collaborating cross-functionally, escalating recurring issues and maintaining internal/customer knowledge bases.
• Managing light project tasks, staying current on products/processes and supporting team efficiency initiatives.
Work Schedule
Full-time remote position.
You Will Have
• 2+ years customer success/account management experience (SaaS preferred).
• High school diploma/GED required (Business/Marketing/Communications degree advantageous).
• Strong communication, problem-solving and multi-tasking in fast-paced environments.
Requirements
• Technical aptitude, CRM proficiency and ability to thrive with shifting priorities.
Benefits
• Comprehensive: health/dental/vision insurance, 401(k) matching, paid time off/holidays.
• Wellness programs, Culture Committee initiatives fostering connection and growth.
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Application Process
if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.