Customer Services Assistant

Employer: Achieve Lifestyle, Egham Orbit

Position: Customer Services Assistant
Salary: £26,000 – £35,000 per year
Job Type: Permanent, Part-time, Full-time
Work location: Birmingham

FULL JOB DESCRIPTION

Achieve Lifestyle seeks a proactive Customer Services Assistant to deliver exceptional client engagement through phone, email and in-person interactions. This dynamic role combines enquiry management, accurate data entry and upselling opportunities within a supportive team environment prioritising customer satisfaction and service excellence.

Your Responsibilities include:

• Responding promptly to customer enquiries via phone, email and in person with professional etiquette.

• Managing data entry tasks accurately while maintaining up-to-date customer records.

• Identifying upselling opportunities and providing product/service information effectively.

• Analysing customer feedback/trends and collaborating across departments for swift issue resolution.

Work Schedule

Flexible full-time/part-time permanent arrangements available.

You Will Have

• Excellent English communication skills (Spanish fluency highly desirable).

• Strong organisational skills, attention to detail and computer system proficiency.

• Professional phone etiquette and analytical ability to assess customer needs.

Requirements

• Multitasking capability in dynamic customer service environment.

Benefits

• Company pension, free/on-site parking, on-site gym facilities.

• Work from home flexibility supporting work-life balance.

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Application Process

if you’re interested in this role, check out more information on the OFFICAL WEBSITE HERE and apply now.