IT Technical Support Analyst

Employer:Amplius

Position:Technical Support Analyst

Salary:£31,206 per year

Job Types:  Full-time, permanent

Working hours: 36.25 hours (Monday to Friday 9am– 5:15pm)

Work location:Boston, England (Hybrid)

FULL JOB DESCRIPTION

We have an opportunity for an IT 1st Line Technical Support Analyst to join us to be responsible for delivering a high-quality technology support service providing excellent customer service to all employees of Amplius.
Snapshot of your role

• Ensure that equipment and systems used to provide IT services meet targets for availability and performance.
• Apply proven techniques and procedures to the solution of incidents, problems, and changes. You may contribute to the design, development, commissioning, decommissioning and maintenance of systems and services.
• Provide support on all application systems when required and investigate potential training programme enhancements and develop and maintain the knowledge base to reduce the number of training issues logged.
• Provide telephone, portal and email incident reporting support, ensuring that where possible incident calls are dealt with at the first point of contact.
• Ensure that all documentation and asset records are accurately maintained and that all key changes are communicated to all members of the team.
• Minimises disruption to users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents, and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance.

Your toolkit for success

• Experience of working in a customer services environment.
• Experience of working in an IT department or similar operational support role.
• Demonstrate a knowledge of key IT support principles.
• Demonstrate high standard of customer communication skills.
• Organised and efficient in fast paced environment.
• Ability to resolve technical issues and communicate in a non-technical language.
• Strong ICT problem solving skills.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Work Location:  Hybrid, with a weekly presence in one of our offices (Milton Keynes, Peterborough, Rushden or Boston)

APPLICATION PROCESS

If you’re interested in this role, check out more information on the OFFICIAL WEBSITE HERE and apply now!!