Trainee IT Support Assistant

Employer: Browns Food Group

Position: Trainee IT Support Assistant

Salary: Up to £28,000 based on hours per week

Job Types: Full-time, Permanent, Graduate

Work location:Sanquhar, Scotland

FULL JOB DESCRIPTION
Are you at the early stages of your IT career and want to build hands on experience in a fast paced, supportive environment? If so, keep reading!

We are looking for a motivated and enthusiastic Trainee IT Support Assistant to join our growing IT team. After training you will be the first point of contact for IT support, providing friendly, efficient on-site and remote assistance to colleagues across the business. Working closely with the IT Helpdesk Technician and reporting to the IT Operations Manager, you’ll gain exposure to a wide range of technologies while developing valuable technical and customer service skills.

Reporting to: IT Operations Manager
Salary: Up to £28,000 based on hours per week
Hours: Flexible – 8 or 9 hours per day

Your Key Responsibilities

• Act as the main point of contact for the IT Helpdesk
• Provide first-line IT support on-site, by phone, and remotely
• Create and manage user accounts, including VPN access
• Carry out monthly server checks and log any issues
• Monitor backups and raise tickets for any failed backups
• Support IT asset audits and ensure records are accurate
• Maintain stock control of IT equipment, logging returned devices
• Set up equipment for new starters and manage leaver processes
• Keep all IT documentation up to date and create new procedures where required
• Assist with hardware deployments and asset management
• Follow setup guides and contribute to standard operating procedures

What We’re Looking For

• Basic experience of helpdesk support in an office environment (beneficial but not essential)
• A fundamental understanding of Windows Server (2016+), Active Directory, and DHCP
• Confidence in supporting Windows 10 & 11
• Familiarity with PC and Mac hardware troubleshooting
• Competent in Microsoft Office and supporting end users
• Ability to follow setup guides and technical instructions
• Strong communication skills with a customer-focused approach
• HNC in a relevant subject or 1 years’ experience in a similar role is desirable but not essential

If you are interested or would like to find out more, apply below or send your CV to emma.fraser@brownbrothers.net

Work Location: In person

Work Location: In person

APPLICATION PROCESS

If you’re interested in this role, check out more information on the Official website  and apply now!