Employer: St Mungo’s
Salary: £30,703 – £31,507 pa
Job Type: Full-time
Work location: London, England
FULL JOB DESCRIPTION
Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?
We have an exciting opportunity to join one of our teams in Southwark as Assistant Support Worker (known internally as Duty Worker). You’ll be able to develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.
Where you will work: Grange Road is a 29 bed – high complex needs support project situated in Southwark, commissioned by the City of London.
About the role
In the role of Duty Worker, you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:
- Jointly running the project day to day with other members of the team.
- Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
- Keeping communal areas and office space clean and tidy.
- Coordinating important Health and Safety checks and other administrative duties.
- Work alongside the team to provide a person-centred support to residents and clients.
Shift pattern: 3 week rolling rota, mix of early and late shifts. 1 weekend worked every 3 weeks (both Saturday and Sunday are 12.5hrs shifts).
About you
This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. If you can demonstrate the below, we encourage you to apply!
- Good communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
- Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
- A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
- Good organisational skills, with basic IT and admin skills.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you’re ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10th September 2025
Interview and assessments on: W/C 22nd September 2025
St Mungo’s are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!