Employer: CLOUDSERVE TECHNOLOGIES LTD
Position: Business Support Analyst
Salary: £29,000.00-£33,500.00 per year
Job Type: Full-time, Permanent, Apprenticeship, Graduate
Work location: Chelmsford, England
Expected start date: 17/08/2025
FULL JOB DESCRIPTION
Responsibilities:
- Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
- Collaborates with project sponsors to determine project scope and vision.
- Clearly identifies project stakeholders and establishes customer classes, as well as their characteristics.
- Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Works with stakeholders and project team to prioritize collected requirements.
- Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
- Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
- Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
- Participates in the selection of any requirements documentation software solutions that the organization may opt to use.
- Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Develops and utilizes standard templates to accurately and concisely write requirements specifications.
- Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
- Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
- Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Provides guidance and/or instruction to junior staff members.
Business Analyst Qualifications / Skills:
- Able to exercise independent judgment and take action on it
- Excellent analytical, mathematical, and creative problem-solving skills
- Excellent listening, interpersonal, written, and oral communication skills
- Logical and efficient, with keen attention to detail
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks while under pressure
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
Education, Experience, and Licensing Requirements:
- College diploma or university degree in the field of business administration, finance, or information systems
- Three to five years related work experience
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
- Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
- Working knowledge of Windows office systems
- Excellent understanding of the organization’s goals and objectives
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Flexitime
- On-site parking
- Referral programme
- UK visa sponsorship
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- Chelmsford, CM1 1JR: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Reference ID: Cloudserve/BA-01
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!