Position: Business/Operations Manager
Salary pay: £30,000.00-£33,000.00 per year
Job Type: Full-time, Permanent
Benefit: sponsorship visa available
Work location: Burton upon Trent, England
FULL JOB DESCRIPTION
SPONSORSHIP IS AVAILABLE FOR THIS POSITION
Summary-
In the role of Business/Operations Manager, you will be instrumental in driving organizational success through effective management and leadership. Reporting directly to the Practice Manager, you will oversee operations, ensuring that teams are well-supervised and aligned with company goals. To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimizing efficiency and overall performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the Practice Manager leading the team in promoting Equality, Diversity & Inclusion (ED&I), Safety, Health, Environment and Fire (SHEF), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations. Join us to make a significant impact on our business growth and operational excellence.
The following are the core responsibilities of the Operations /Business Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Operations /Business Manager is responsible for:
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
- Overseeing the administrative elements of QOF, liaising with GPs, nursing staff, and administrators
- Implementing systems to ensure compliance with CQC regulations and standards
- Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
- Acting as the lead for recruitment including pre-employment checks and DBS
- Evaluating, organizing, and overseeing the staff induction program
- Implementing and embedding an effective staff appraisal process
- Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
- Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
- Actively encouraging and promoting the use of patient online services
- Updating and acting as the focal point for the practice website and social media sites
- Guiding staff and developing searches and audits on the clinical system
- Reviewing and updating clinical templates ensuring they relate to current practice
- Marketing the practice appropriately to ensure the patient population is stable or increasing
- Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning, etc.
- Guiding the team to reach QOF targets (supported by the nursing and administrative leads)
- Ensuring the staff implement the practice-wide approach to the management of all patient services matters
- Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
Secondary Responsibilities
In addition to the primary responsibilities, the Business Manager may be requested to:
- Deputise for the PM
- Lead the management of the Patient Participation Group
- Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
- Ensure all staff are aware of the management of the premises, including health and safety aspects, and undertake risk assessments and mandatory training as required
- Monitor and disseminate information on safety alerts and other pertinent information
- Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services, and other reporting requirements using CQRS/ Open Exeter, etc.
- Guide the team to reach QOF targets (supported by the nursing and administrative leads)
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
- Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
- Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
- Develop, implement, and embed the practice audit program (in conjunction with the lead nurse)
- Support the practice manager in the reviewing and updating of practice policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
Qualifications
- Proven management and leadership skills
- Strong supervisory experience in a business or operations environment
- Excellent communication and interpersonal abilities
- Ability to develop and implement operational strategies
- Proficiency in project management and team coordination
- Familiarity with performance metrics and process improvement techniques
Experience:
- Management: 1 year (preferred)
License/Certification:
- Driving Licence (preferred)
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!