Employer: TLC Carers Ltd
Salary pay: £12.21-£13.24 per hour
Job Type: Full-time, Part-time, Permanent
Work location: Lewisham, England
Application deadline: 24/03/2025
FULL JOB DESCRIPTION
Purpose of role
To support clients with all aspects of their day-to-day living, so they can enjoy the best possible quality of life. You will mostly work alone or double up with our clients in their own homes. Providing care and support offers many rewards, but can also be challenging. Compassion, good communication skills, and a calm manner are essential for this important role in our company.
Responsibilities
To provide safe, reliable, compassionate care and support to meet the individual needs and wishes for each of our clients. Each person is unique therefore you must respect each client’s choice and how their care and support is given and promote their dignity at all times. You may be the only person the client sees over a period of time, so therefore it is essential to report any changes or causes for concern to your Manager promptly. You need to be clear about when to seek for help and advice in order to keep our clients safe and promote their well-being.
Duties – Care and support
Give anti-discriminatory care and support that values the whole person rather than merely seeing a list of care needs. Carefully listen and observe how each client prefers their care and support to be delivered on a day to day basis. Help them to make their own decisions so they can be as independent as possible. Follow the instructions in the care and support plan agreed with each client.
This may include:
- All aspects of personal care such as showering and bathing, dressing and grooming, dental hygiene, toileting and continence care
- Assisting with medicines, ordering and collecting prescriptions or returning unwanted medicines to the pharmacy for safe disposal
- Support the client to eat and drink well, e.g.: helping the client to plan what to eat and drink, clearing the table, washing up and keeping the kitchen clean and tidy, agreeing with the client how to store food safely and when to dispose of out of date produce
- Safely using aids and personal equipment in a manner that respects the dignity of clients, e.g.: using a walking frame, wheelchairs, sliding sheets and electric hoists, hearing aids and other physical aids
- Housework such as dusting, tidying, vacuuming and sweeping, laundry, ironing, making beds and changing linen
- Social and physical activities or mental stimulation such as keeping in touch with friends/relatives, taking a client out shopping or to social activities, hobbies such as games, reading, photo albums etc
Supporting a customer through temporary and terminal illness, including end of life care, hospital appointments, liaising with the community health support and families.
Record and report
- The care and support that you provide and assistance with medicines
- Changes to client’s condition or other concerns e.g.: faulty equipment or hazards in the home
- Response to emergencies, accident, incidents and safeguarding matters
- Contact with families, representatives or carers and other professionals
- Other matters as required by TLC Carers procedures
- Keep all information about our clients and their families secure and confidential except where policy requires you to share, to protect the interests of our clients
- Work well as part of the TLC Carers team
- Follow TLC Carers policies, procedures and guidance at all times
- Take part in staff and client meetings
- Attend training activities, supervisions and appraisal meetings
Role Specification
This provides a picture of the skills, knowledge and experience you must have to carry out the role. You should demonstrate how to meet the ‘essential criteria’ by giving examples where possible. We will use this information to select suitable applicants for this post.
Personal attributes
- Caring and compassionate towards people in need of care and support
- Dedicated to anti-discriminatory care practices. This means respecting people suffering from a range of medical conditions with different backgrounds and beliefs to your own
- Self-motivated and keen to learn. Willing to seek guidance when needed and to follow instructions
- Excellent time keeper and reliable
- Good hygiene practice, (PPE will be provided in guidance to COVID 19) including personal hygiene and a smart appearance.
Knowledge and understanding
- General understanding of the needs of the people who require care and support
- Respect for the rights of our clients. Understanding the importance of giving the best possible care and support centred on the individual needs and wishes of each of our clients.
- Understanding of what confidentiality means in relation to homecare services and why this is important
Experience and skills
- Ability to listen, communicate clearly and build positively working relationships with our clients, families or representatives, TLC Carers staff and other social and health care professional
- Ability to give care and support to customers with all aspects of their daily living. To always respect their dignity, privacy and choices, be non-judgemental and promote their independence
- Good organizational skills, so clients receive the services they expect
- Ability to use own initiative and work alone or as part of a team especially in an emergency
- Numerical skills to support clients managing their money and buying shopping or paying bills when requested to do so
- Ability to keep written records in clear English about the care and support given to each of our clients, including help with medicines
- Ability and willingness to follow TLC Carers policies, procedures and instructions and to participate in on going training as it necessary
Additional requirements
All staff are expected to meet regulatory standards. Care support assistants must attend initial induction and shadowing and have addressed and identify training needs, before providing care and support to our clients. During the first eight weeks you will continue to receive on the job-based training so you can continue to give good and safe care and support
You will need to obtain a satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people
Full driving licence with no more than 6 points and a current MOT (if using own car for business purpose)
Desirable criteria
- A relevant care experience or health & social care qualification
- Previous experience as a care assistant or as an unpaid carer
- Knowledge of how to recognise abuse and safeguarding procedures
- Working knowledge of health and safety matters relating to homecare
- Flexible approach to working
Benefits:
- Company pension
- Employee mentoring program
- UK visa sponsorship
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!