Employer: Network Rail
Position Customer Service Assistants
Job Type: 6 months Contract
Work Location: On-site (Birmingham, UK)
FULL JOB DESCRIPTION
Working hours will be on a Roster basis, Monday through to Sunday – Birmingham.
Network Rail is at the heart of revitalizing Britain’s railway. From Crossrail – Europe’s largest civil engineering project – to investment in world-class stations and major programs of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain’s best employers and believe this starts with placing the candidate at the heart of everything we do!
Purpose:
To provide a customer-focused presence within the station on a day-to-day basis to deliver a first-class and safe station environment for Train Operating Companies (TOCs), passengers, and retailers.
Main Responsibilities :
- Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC, and customers traveling throughout the station.
- Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
- Respond to and record emergencies and incidents involving the general public and industry partners, as required.
- Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, and reviewing and closing actions as required.
- Actively assist and provide information to customers traveling throughout the station.
- Check contractors have relevant risk assessments and method statements prior to issuing a PA permit to Work.
- In liaison with customers, external authorities, and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorized persons from entering or remaining on the station.
- Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
- Fulfill allocated duties as prescribed within Emergency Plans.
You’ll have:
- Command of the English language, both written and oral
- Experience of working in a customer-facing environment
- Confidence to deal with different types of situations assertively
- Experience in working effectively as part of a team
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability and meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.
Armed Forces Covenant
Network Rail guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
Network Rail guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
Application Process
If you are interested in this job role, check more information on the Official website and apply now!