Employer: Mercatura School of Technology
Position: Remote Customer Service Representative
Salary: ₦100,000.00 per month
Job Type: Part-time
Expected hours: 40 per week
Work Location: Remote
FULL JOB DESCRIPTION
About the organisation
Mercatura School of Technology online campus (MST) is an online tech school that has been providing quality tech training for over 5years using the selfpaced learning method to train thousands of people across Nigeria, Africa, Europe and the world.
MST aims and objectives are in making tech courses and training affordable for anyone using various programs such as Tech Sisters free tech training for African women, Tech Savvy, Tech City, scholarships, and discounts.
Interact with students and prospective students regarding tech course enquiries and participate in the activities of MST in enrolling students into her tech courses and programs by performing the following duties personally
ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively represent MST and handle student admission, enrolment or registration into various tech courses through customer service assistance.
Communicate MST tech courses and programs effectively using various channels of communication especially in the Tech City Campaign by making tech courses understandable for prospective students to enroll themselves.
Promote the MST brand using a customer service centric approach and monitor the progress.
Manage customer (student) issues in a professional manner that will retain the customer.
Figure out areas that will grow MST based on your activities as a customer service representative with students management from feedbacks and more.
Resolves student course conflicts to ensure objective fulfillment and swift response to their problems and opportunities.
Preparation of tech course activity reports and present to the team in charge . Including, but not limited to, periodic reports showing enrolment volume, potential enrolments and areas of proposed students base supports.
EDUCATION AND EXPERIENCE
Graduate degree or equivalent; mass communication, English degree and other related degree with a minimum of one year related experience and or training; or equivalent combination of education and experience.
THIS IS A REMOTE POSITION. Ideal candidates should reside in any part of Nigeria.
APPLICATION PROCESS
If you are interested in this job role, check more information on the Official Website and apply now!