Customer Service Advisor

 FULL JOB DESCRIPTION

Employer:Well Dunn Insurance Revolution Services

Position:Customer Service Advisor

Salary:£28,000.00 – £32,000.00 per year + monthly KPI bonus

Job Type:Permanent, Part-time, Full-time

Work location:Stoke-on-Trent, England

Company Overview

Insurance Revolution is an insurance brokerage operating across Manchester and Stoke-on-Trent as part of iRevolution Group. The business values determination, strong relationships and adapting to technology.
Customer Service Advisor – Premier Team

Customer Service Advisor – Premier Team

This is an office-based role, working from our Stoke-on-Trent office.

What we need from a new Customer Service Advisor

As a Customer Service Advisor in the Premier team at Insurance Revolution, you will look after our existing clients and make sure they get the best possible experience and the right cover for their risks throughout the life of their policy. The Premier team manages a book of around £30 million GWP and is growing fast, so you’ll play a key part in keeping our clients happy and retaining their business.

We have big plans for the future of the business and are looking for Customer Service Advisors who share this vision and want to grow with us.

Basic Wage: £28,000 – £32,000 depending on your experience.

 PLUS a monthly bonus based on your KPIs, so your hard work is rewarded every month 

The Role:

• Handling client enquiries by telephone and email
• Processing mid-term adjustments, such as adding vehicles and drivers or making policy changes
• Handling cancellations, documentation requests and general policy queries
• Building strong relationships with clients across a growing book of business
• Remaining compliant with FCA regulations, including Consumer Duty, and completing ongoing training

What we offer our Customer Service Advisors:

• A salary range of £28,000 – £32,000
• A monthly bonus based on KPIs
• The chance to join a fast-growing team managing circa £30m GWP
• Excellent facilities
• Potential to flourish and climb the career ladder
• An inclusive workplace culture in a growing business
• Free drinks and breakfast in our kitchen
• Regular staff events
• A relaxed office environment

Good Repute

• As the Company is regulated by the FCA, we are bound by FCA rules and guidelines. These guidelines require that we ensure all the individuals in our management structure and any staff directly involved in insurance distribution activities are of good repute. In considering whether any such person is of good repute we are required to ensure that you have a clean criminal record in relation to serious criminal offences linked to crimes against property or other crimes related to financial activities and whether you have previously been declared bankrupt. We must give particular consideration to offences of dishonesty, fraud, financial crime or other offences under legislation relating to banking and financial services, companies, insurance and consumer protection.
• If successful in your application with the company, and on commencement of employment, you will be required to complete a Basic DBS security and adverse financial checks. Your continued employment is subject to you agreeing to us arranging these checks and to the results of any such check being satisfactory to us.

Additional pay:

• Monthly bonus based on KPIs

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday
• Some Saturdays may be required, depending on responsibilitiesr

Benefits:

• Casual dress
• Discounted or free food
• On-site parking

Work Location: In person

APPLY ON THE COMPANY WEBSITE