Administrator (Bank)

FULL JOB DESCRIPTION

Employer:Practice Plus Group – Health in Justice

Position:Administrator (Bank)

Salary:£13.73 per hour

Job Types:Part-time

Location:Liverpool L9 7LH

The closing date is 02 October 2026

Main duties of the job

As our new Bank Administrator, your responsibilities will include:

● As the first point of contact for the healthcare team, you will actively speak to hospitals, GP surgeries, solicitors and others, arranging external appointments for patients, requesting discharge summaries and patient summaries etc

● Work closely with the wider prison team to arrange hospital appointments, escorts and bed watch. You will also ensure that prison officers have up to date clinic lists

● Process E Referrals

● Update trackers, systems and spreadsheets for hospital appointments, admissions, consent forms etc

● Carry out admin tasks for Early Days in Custody (EDIC), including joining the daily call

● General admin duties such as scanning, post, minute taking and stock check

About us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

● we treat patients and each other as we would like to be treated

● we act with integrity

● we embrace diversity

● we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Bank Administrator will:

● Have extensive administration experience, ideally within a healthcare / medical setting, such as hospitals, GP surgery etc

● Be comfortable working in a fast paced environment, with lots of phone based work

● Any healthcare knowledge and experience would be a bonus, as would knowledge of QAF and clinical coding

● SystmOne knowledge would be beneficial

● Be confident using data and maintaining spreadsheets, so excel skills are essential

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

Job description

Job responsibilities

We have an exciting opportunity for a Bank Administrator to join the team at HMP Altcourse, a busy Category B male prison in Fazakerley, Liverpool.

HMP Altcourse is the busiest remand prison in England, accommodating approximately 1,160 adult males with an average stay of 10 weeks. Practice Plus Group provides primary care and substance misuse services across eight wings, clinic areas, inpatient facilities, and reception services.

These services would not be possible without our fantastic administration team, and that’s where you come in! This is a fantastic opportunity to join us on a bank basis, covering periods of increased work, annual leave etc.

Hours: Bank basis. Shifts are between Monday – Friday, 07:00 – 16:00.

How will we support you?

● Bespoke induction, including our Introducing Health in Justice training course

● Competency framework

● Regional and national career development opportunities

● Our bespoke Learning Management System to address your learning needs

● Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Person Specification

Qualifications

Essential