Virtual Assistant-Remote

Employer: Sona

Position:  Virtual Assistant

Salary: ₦100,000.00 per month

Job Type: Full-time

Contract: Permanent

Education: Undergraduate (Preferred)

Experience: 3 years (Preferred)

Work Location: Remote

FULL JOB DESCRIPTION

As our Virtual Assistant, you will be the go-to person for administrative support, communication, and organization. You’ll work closely with our leadership team and various departments to ensure smooth operations across the board. The ideal candidate will be self-motivated, tech-savvy, and capable of juggling multiple priorities with ease all while maintaining a high level of professionalism and discretion.

KEY RESPONSIBILITIES

Executive & Administrative Support:

• Calendar Management: Coordinate and manage appointments, meetings, and travel arrangements for senior executives.
• Email & Communication: Organize and respond to emails, prioritizing important tasks and ensuring prompt responses.
• Document Preparation: Assist in creating presentations, reports, spreadsheets, and other documents to support team projects.
• Data Entry & Organization: Maintain databases, spreadsheets, and internal systems with high accuracy.

 Customer Service & Client Relations:

• Serve as the first point of contact for client inquiries via email, live chat, and phone, providing exceptional customer support.
• Handle customer issues professionally, escalating matters when necessary to ensure customer satisfaction.
• Maintain detailed records of all client interactions and ensure follow-ups are held

Project Coordination & Task Management:

• Track progress on key projects, ensure deadlines are met, and coordinate communication between departments.
• Schedule team meetings, prepare agendas, and manage follow-up action items.
• Support special projects by conducting research, gathering insights, and providing timely updates.

Research & Reporting:

• Conduct market research, competitor analysis, or other ad hoc research as needed to support business development initiatives.
• Compile and analyze data to create reports that support decision-making processes.

Social Media & Content Assistance:

• Assist in managing social media accounts, including content scheduling, basic post creation, and responding to engagement.
• Monitor online presence and suggest ways to enhance visibility and interaction.

EXPERIENCE & SKILLS:

• Proven Experience: 2+ years of experience as a Virtual Assistant, Executive Assistant, or in a similar remote administrative role.
• Tech Proficiency: Mastery of tools like Google Workspace, Microsoft Office, and project management software (Asana, Trello, Slack, etc.).
• Communication Excellence: Superior written and verbal communication skills, with the ability to convey information clearly and concisely.
• Organization & Multitasking: Impeccable organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Problem-Solving Mindset: A natural ability to identify and solve problems quickly, anticipating needs before they arise.

PERSONAL ATTRIBUTES:

• Self-Starter: You work well independently and take initiative without constant oversight.
• High Attention to Detail: You pride yourself on accuracy and ensuring nothing falls through the cracks.
• Adaptable & Flexible: Comfortable with changing priorities and adapting to evolving business needs.
• Professionalism & Discretion: You handle sensitive information with integrity and maintain confidentiality at all times.

BENEFITS

• Remote Flexibility: Work from anywhere with a flexible schedule that fits your lifestyle.
• Growth Opportunities: As we expand, so do your career opportunities. We invest in professional development.
• Collaborative Environment: Join a supportive team that values open communication, creativity, and innovation.
• Competitive Compensation: We offer a salary that reflects your experience and skills, with room for growth.

APPLICATION PROCESS

If you are interested in this job role, check more information on the Official Website and apply!