IT Support Technician

Employer: Hereford Computer Services

Position: IT Support Technician

Salary: £18,000.00-£24,000.00 per year

Job Types: Part-time, Full-time

Work location: Hereford HR4 7RA

FULL JOB DESCRIPTION

We supply IT support services to home and small businesses in and around Herefordshire and the surrounding counties. The successful applicant will be required to supply 1st and 2nd line IT/helpdesk support to our clients, so a good telephone manner is required. In addition to helpdesk support, you may be required to attend a site, and so a clean UK driving licence is essential. The position will be offered as a part-time (temporary, leading to full time) or a full time permanent post initially, with hours and pay to be discussed.

It is essential to have a good knowledge of, and ideally experience with, the following:

• Microsoft / Office 365 admin / EntraID (adding users, domains, exchange mail migration, sharepoint, security etc.)
• Office applications including, Word, Excel, Outlook, Sharepoint, Teams
• Windows 10/11/Server
• Team Viewer remote access and monitoring
• General helpdesk troubleshooting duties

It is advantageous if you have knowledge or experience with:

• Windows server 2016 – current (adding users, creating shares, file permissions)
• Domain controller active directory, group policy
• Draytek router experience / knowledge
• Wired and wireless networks, access points, routers, point to point
• VLAN, VPN, Remote access / sites

The successful applicant should be able to demonstrate the following personal qualities;

• Be able to work independently and as part of a team
• Be self motivated and use own initiative
• Good attendance and time keeping
• Handling telephone calls and prioritising jobs
• Excellent communication skills

It would be beneficial to also have experience with hardware and software repairs which may include;

• Installing Windows
• Removing viruses
• Upgrading hardware
• Replacing faulty components such as, hard disk drives, memory, laptop screens and PSUs
• Cloning systems
• Troubleshooting, operating systems and software issues
• Experience with network cabling and Wifi installations

Benefits:

• Company pension
• On-site parking
• Work from home

Ability to commute/relocate:

• Hereford HR4 7RA: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Technical support: 1 year (required)

Work Location: In person

APPLICATION PROCESS

If you’re interested in this role, check out more information on the OFFICIAL WEBSITE HERE and apply now!!