Employer: Ducere Global Business School
Position: Student Support Officer
Salary: £20,000.00-£25,000.00 per year
Job Type: Full-time, Part-time, Permanent
FULL JOB DESCRIPTION
Student Support Officer
[Fully Remote]
Company Description
Join a global, dynamic, online university business school team with a mission to provide universal access to world-class, relevant, and affordable online education.
Today’s students are best served by higher education that is flexible, practical, industry-relevant, and innovation-focused. By bridging the gap between real-world industry leadership and rigorous academic guidance, our degrees equip graduates with the skills necessary for 21st-century innovation in the economy.
Ducere is a social enterprise that delivers pioneering education initiatives in the USA, UK, Europe, Australia, and Africa. The Ducere Global Business School partners with exceptional accredited universities, global organisations, and world leaders to be the most student-focused and industry-relevant business school. Our higher education programs fund ground-breaking publishing and literacy development across 24 African countries.
Role Description
This part-time role, with the potential to transition to full-time, offers an exciting opportunity for a Student Support Officer to join the Student Support team at Ducere Global Business School. This is a fully remote position, dedicated to delivering outstanding service to our students.
The Student Support Officer will be responsible for:
- Providing exceptional customer service and technical support
- Analysing and resolving student issues promptly
- Maintaining clear, effective communication
- Assisting students with academic and administrative needs
The role involves daily interaction with students, ensuring they receive the guidance and support required to have a positive and successful educational journey.
Responsibilities
- Manage the student support inbox, responding promptly to enquiries and escalating issues to the Academic Leadership team or Student Support Manager when required
- Serve as the first point of contact for students globally, ensuring a positive and supportive experience
- Monitor student success and engagement, identifying and addressing areas of concern
- Process and manage assignment extension requests, ensuring all documentation is accurately filed
- Proactively contact students regarding grades, feedback, assignment reminders, and sharing exemplar work
- Maintain accurate records through spreadsheets, project plans, and other tracking tools
- Oversee administration throughout the student recruitment and retention cycle, including onboarding, offer letters, starter documentation, and exit interviews
- Host weekly student drop-in sessions via Microsoft Teams
- Monitor drop-out rates, identify at-risk students, and take follow-up action as needed
- Support finance processes by following up on student payment reminders
- Create and update Ducere collateral, ensuring accuracy and consistency
- Maintain and update the online Learning Management System (LMS)
- Track student progression and generate analytical reports
- Perform accurate data entry and maintain records
- Undertake additional duties as required to support the team and students
Competencies:
- Strong Interpersonal Skills and Communication Skills
- Analytical Skills for problem-solving and issue resolution
- Customer Service and Technical Support skills
- Enthusiastic, friendly, and helpful approach.
- Able to prioritise and manage workload effectively.
- Excellent written and oral communication skills.
- Self-driven, as this is a remote working role.
- Experience in an educational setting is a plus
- A bachelor’s degree in Education, Business, Communication, or a related field is desirable
Technical Skills:
- Proficient in using MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
- Proficient in using Google Drive and apps.
- Experience with the Canvas learning management system (preferred).
- Experience with Asana (preferred).
Experience:
- Minimum three years of administration experience (required).
- Two years of experience with remote working (preferred).
Benefits:
- Work from home
Education:
- Bachelor’s (preferred)
Experience:
- Administrative: 2 years (required)
Language:
- English (required)
Work Location: Remote
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!