Employer: Simple Online Healthcare
Position: Healthcare Support Worker
Salary: £9,828 – £11,250 per annum, depending on experience
Work location: Glasgow, Scotland
FULL JOB DESCRIPTION
We are seeking an empathetic, patient-focused Healthcare Support Worker to join our multidisciplinary team, which includes pharmacists, nurse prescribers, dietitians, and GPs. This is a fantastic opportunity to contribute to the growth of a fast-paced, digital-first healthcare service and help support patients in managing their treatment journeys safely and effectively.
This is a Part-Time, based at our Glasgow dispensing hub.
You will be working on Saturday & Sunday 9:00am – 5:00pm.
We are looking for people to start – 8th of September or 6th of October 2025.
About the Role
As a Healthcare Support Worker at Simple Online Healthcare, you’ll play a vital part in delivering patient-centred support through clear communication and effective coordination. You will be primarily responsible for engaging with patients over the phone to answer questions related to their medication orders, treatment plans, or general queries, providing reassurance and guidance within your scope. You’ll work alongside our clinical and operations teams to ensure high standards of service and patient satisfaction.
Responsibilities
- Patient Communication: Respond to inbound and outbound calls, providing support and information to patients about their medication orders and treatment process.
- Patient Guidance: Offer general, non-clinical support regarding treatment timelines, order queries, and prescription requirements in line with company protocols.
- Escalation Management: Identify cases that require clinical input and escalate appropriately to the pharmacist or prescriber team.
- Data Entry & Records: Accurately document interactions with patients in the system, maintaining confidentiality and compliance with GDPR and internal policies.
- Patient Follow-ups: Support the coordination of callbacks and appointment reminders, ensuring patients are fully informed at each step of their treatment.
- Team Collaboration: Work closely with pharmacy, clinical, and operations teams to support a smooth end-to-end journey for patients.
- Service Improvement: Contribute feedback to help improve patient interaction processes and overall service delivery.
What We’re Looking For
Qualifications
- NVQ Level 2 or 3 in Health & Social Care (or equivalent experience in a healthcare setting)
Experience
- Previous experience in a healthcare, community care, call-centre, or pharmacy support role is desirable
- Comfortable working in a role that includes a significant volume of phone-based patient contact
- Experience dealing with sensitive information in a professional, confidential manner
Skills & Attributes
- Clear, professional, and empathetic communication skills
- Excellent listening and problem-solving abilities
- Reliable, well-organised, and detail-oriented
- Comfortable using digital systems and multi-tasking across platforms
- A team player who is passionate about delivering great patient experiences
Why Join Our Team?
- Be part of a forward-thinking digital healthcare company helping shape the future of pharmacy services
- Work alongside a collaborative, multidisciplinary team committed to patient safety and innovation
- Develop your communication, coordination, and healthcare support skills in a growing environment
- Enjoy structured daytime shifts
- Access in-house learning, team development sessions, and future upskilling opportunities
Apply Now
If you’re a motivated and compassionate individual looking to join a modern healthcare team, we’d love to hear from you. Apply now and help support patients across the UK in managing their treatments with confidence and care.
Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application
Basics you can expect:
️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days – Pro rata- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- Cycle to Work Scheme
- My Gym Discounts
- Enhanced Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- ️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
- ️ Love2Shop Discount
Office extras:
Fresh fruit
A free coffee machine
The Simple Online Healthcare Promise:
Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We’re always on the lookout for talent. If you’re passionate about helping make lives easier, we’d love to hear from you.
Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.
Ready to make a difference? Apply now!
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!