IT Support Specialist

Employer:  Plumpton College

Position: IT Support Specialist

Salary:  up to £31,680

Job Type: Full-Time

Work location: Plumpton, Lewes BN7 3AE

FULL JOB DESCRIPTION
Be part of something ambitious, progressive, and impactful. 

At Plumpton College, we’re growing! With increased student numbers, we’re passionate about providing a first-class education in the land and environment sectors — and we know that seamless IT operations are vital to our mission. That’s why we’re looking for a skilled and proactive IT Support Specialist to join our IT department and play a key role in ensuring that our systems support staff and students thrive. 

Your role in our journey: 
As an IT Support Specialist, you’ll be responsible for delivering exceptional 1^st and 2^nd line support, ensuring the smooth running of systems and workstations across all college sites. You’ll also coordinate IT upgrades, support helpdesk operations, mentor junior colleagues, and help shape the ongoing improvement of our IT service. 

What you’ll be doing: 

• Responding to technical queries via phone, face-to-face, and the HALO helpdesk system 
• Troubleshooting hardware and software issues with professionalism and precision 
• Managing and maintaining IT loan stock, classrooms, and workspaces 
• Supporting hardware/software rollouts and systems administration 
• Contributing to IT policy development and staff CPD delivery 
• Playing a key part in events, user onboarding, and wider IT planning 

We’re looking for someone who: 

• Has at least one year’s experience in an IT helpdesk role 
• Holds a relevant qualification or has significant hands-on experience 
• Communicates clearly and provides excellent customer service 
• Has sound knowledge of Microsoft client, server, cloud, and Office products 
• Can work independently and know when to escalate appropriately 
• Has a full, clean UK driving licence (essential for multi-site support) 

Why join Plumpton College? 

We’re a values-driven organisation that is: 

• Ambitious & Progressive – always striving to improve 
• Professional & Supportive – working together with respect 
• Enterprising & Passionate – about land-based education and the environment 

You’ll benefit from:

• A competitive salary
• Free use of the onsite gym
• Cycle to work scheme
• Free eye tests
• Discounts on Plumpton courses
• Discounted Plumpton wine
• Free onsite parking
• Staff social events at Christmas and in the summer
• Free cake and a hot drink on your birthday
• Employee Assistance Programme
• Well attended EDI and Sustainability committees making positive changes
• Regular networking events to facilitate support and collaboration focussed on menopause, LGBTQ+, men’s health, and bereavement
• TOTUM card for high street discounts and eligibility to apply for a Blue Light Card
• A coaching culture with L5 trained coaches in-house
• A supported 6-month probationary period with a structured induction process
• We are a Disability Confident Committed employer
• We have signed the Menopause Pledge to support employees
• Comprehensive CPD 
• Membership of the Local Government Pension Scheme

Apply today and be part of shaping the future of land and environment education. 

We reserve the right to call candidates to interview/withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible. 

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis. 

Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. 

Application Process

If you’re interested in this role, check out more information on the Official website and apply now!