Employer: Home Office
Position: Security Officer (Administrative)
Salary: £30,750 – £30,750
Job Type: Annualised hours, Full-time, Shift working
Work location: Feltham, London, Heathrow
FULL JOB DESCRIPTION
About the job
The Home Office works to build a safe, fair, and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration, and passports.
Corporate and Delivery Directorate works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The directorate is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.
As a Security supervisor you will provide effective operational supervision to the Security Guarding team to ensure the Physical Security of Home Office buildings, staff and assets are maintained at all times.
The Security Guarding Team within HO Security ensures robust physical security solutions are in place to protect Home Office buildings, staff and assets. We are responsible for security resources at Home Office building receptions, public caller units, reporting centres across the country in addition to the monitoring of the electronic security systems.
Security Supervisors are required to be able to read and absorb the security standing instructions implementing what has been read, ensuring it is followed and use available information to brief colleagues and plan ahead.
Responsibilities
- Ensuring compliance with all roles as set out in your job description and to the standards set out in the Units key performance indicators.
- Carrying out all aspects of your role with a professional manner and positive attitude so that it portrays a professional and customer friendly image, to treat all public, staff and visitors with courtesy and respect at all times.
- Providing helpful assistance and guidance to all customers, staff and internal / external stakeholders so that it promotes a positive and professional working relationship that proactively contributes’ to the work of the team and promotes business delivery.
- Ensuring a strict Control of Entry to all Home Office buildings and Public Caller Units is maintained at all times and to strictly follow and adhere to the procedures and policies for these posts.
- Remaining calm and professional when faced with conflict or dealing with non – compliant personnel or customers, calling for assistance from a supervisor / manager.
- Ensuring all paperwork, log books, reports and incidents are written clearly and are completed within the set timescales.
Working Pattern
Due to the nature of the role, this post is available on a full-time basis only with shift working patterns, of a rolling rota inclusive of weekend and bank holiday working. This role may come with on-call expectations for which an allowance is payable.
Successful candidate will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.
Travel
Occasional travel may be required to other locations within the Home Office Security remit to fulfil business needs.
Person specification
Essential Criteria
- Ability to demonstrate a high level of flexibility and successfully perform a range of multi-skilled duties.
- Demonstrable experience of confidently managing difficult and challenging situations.
- Excellent communication and interpersonal skills (both verbal and written).
- Proven excellent IT skills – including Microsoft Word, Outlook and Excel.
- Demonstrable experience in maintaining a professional and customer-focused approach, with the ability to understand the needs of vulnerable customers.
- Experience in security provision or a high-pressure customer-service environment and a commitment to the highest standards.
- Proven experience working with a range of internal and external partners.
- Full UK Manual/Automatic Driving Licence required.
Desirable criteria
- Experience in CCTV operations.
- Experience in Customer service.
Licences
Due to the nature of the work driving is a key requirement for this role. Applicants must have a full valid UK manual/automatic driving licence.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- This role currently attracts Annualised Hours Allowance (AHA) ofbetween 30% and 40% of salary, which equates to an additional £9,225-£12,300per annum based on salary minimum. Further information can be found on our website.
- See more of our benefits on our careers website.
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
- Application – by 26th June 2025
As part of the application process, you will be asked to complete:
- CV.
- Personal Statement (maximum 500 words).
- Evidence of the Behaviour Making Effective Decisions (maximum of 250 words per Behaviour).
Your CV should consist of your career history and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – from 1st July 2025
The sift will be held on the CV, Personal Statement and Behaviour Making Effective Decisions.
Should a high volume of applications be received, the sift will be conducted only on the Personal Statement.
3. Interview – week commencing 21st July 2025
If you are successful at sift stage, you will be invited to an interview that will be Behaviour (as listed in the job advert) based questions.
The interview will take place in person at London Eaton House.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!