Employer: West Middlesex University Hospital
Salary: Band 4: £31,081 – £33,665 per annum
Job Type: Full-time, Part-time, Permanent
Expected hours: 37.5 hours per week
Work location: London
FULL JOB DESCRIPTION
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Would you like to work in an integrated team? Would you like to ensure patients are discharged safely into the community following a hospital stay? Do you have excellent communication and IT skills?
The discharge hub at West Middlesex Hospital was set up initially as a response to the COVID-19 pandemic. The discharge hub brings together West Middlesex Hospital, Hounslow and Richmond Community Healthcare and Adult Social Care to ensure patients are discharged in a safe and timely manner
Main duties of the job
We are looking for individuals who enjoy working as part of a team in a complex and fast changing environment. You will be responsible for supporting the clinicians in the discharge hub to ensure patients are transferred in a safe and timely manner. You need to be a great communicator who pays attention to detail and works in a methodical way.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. 
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
- Educated to A Level/ NVQ Leve 3 or equivalent
- Higher National Certificate in health and social care or equivalent
Desirable criteria
- ECDL qualification
- Knowledge of medical terminology
- Customer Care training
- Foundation degree level or equivalent
Experience
- Relevant and recent experience working in a senior Administrative role
- Experience of working in a hospital health care setting
- Experience of using NHS IT/ Database systems
- Experience of discharge processes
- Working knowledge of office procedures, structure and workings of a large organisation
- Understand the importance of confidentiality
- Ability to work on own initiative and within a team
- Ability to provide patients with an environment that supports privacy and dignity
- Supports patient equality and diversity
- Supports patient equality and diversity
Desirable criteria
- Medical terminology
Skills
Essential criteria
- Good IT skills to include use of Microsoft packages: word, outlook, excel and other Microsoft office software packages
- Ability to draft routine correspondence
- Ability to work under pressure and meet deadlines in a realistic manner
- Good written and verbal communication skills
- Excellent written and spoken command of the English language
- Excellent written and spoken command of the English language
Other Requirements
Essential criteria
- Excellent interpersonal skills
- Excellent organisational and time management skills
- Able to work under pressure and to deadlines
- Ability to work autonomously and as part of a busy team and encourage collaborative working
- Ability to use own initiative
- Flexible approach to working hours/duties
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
Application Process
If you’re interested in this role, check out more information on the Official website and apply now