IT Customer Support With (Visa Sponsorship Available)

Employer: Wise Computer Ltd

Position: IT Customer Support

Salary:  £27,000.00 per year

Job Type: Full-time

Benefit: UK visa sponsorship available

Work location: Leicester, England

FULL JOB DESCRIPTION

VISA SPONSORSHIP AVAILABLE FOR INSIDE THE COUNTRY. NO INTERNATIONAL VISA SPONSORSHIP IS AVAILABLE.

IT customer support professional is responsible for helping users resolve technical issues related to computer systems, software, hardware, and networks.

His key responsibilities include:

• Diagnose and troubleshoot hardware, software, and network issues.
• Resolve problems via phone, email, chat, or in person.
• Provide step-by-step guidance to users.
• Assist users in understanding and using systems or software.
• Provide training or create documentation for common tasks.
• Onboard new users with proper IT tools and instructions.
• Monitor system performance and availability.
• Install updates, patches, and software upgrades.
• Perform routine checks on hardware and software.
• Log, track, and prioritize support tickets in a helpdesk system.
• Escalate unresolved issues to higher-level technical staff.
• Ensure timely resolution of issues and follow-ups.
• Manage user accounts and permissions.
• Enforce IT security policies (e.g., password protocols, anti-virus software).
• Support with backup and data recovery efforts.
• Maintain a professional and helpful demeanor.
• Communicate clearly, both technically and in layman’s terms.
• Strive for user satisfaction and issue prevention.

Reference ID: WS-101

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Application Process

If you’re interested in this role, check out more information on the Official website and apply now