Employer: Wildkind
Position: Customer Support Representative
Salary: £12 an hour
Job Type: Part-time
Contract: ASAP – End of September (with potential to extend)
Expected hours: 8 hours per week
Work location: Remote or Hybrid (London office)
Start Date: ASAP
Application Deadline: Midnight on Fri, 16th May
FULL JOB DESCRIPTION
We are looking for a temporary Customer Support Representative to help deliver outstanding remote customer support throughout the summer, with the potential of a more permanent position for the right candidate.
Regular commitment is expected to be 8 hours per week, with additional time required on key dates (detailed in the Key Information section) and as needed on an ad-hoc basis.
About Wildkind
Wildkind is primarily an events business with two market leading outdoor events; Camp Wildfire and Camp Kindling. Founded in 2015 and growing rapidly, we aim to take our unique events worldwide to inspire, challenge and entertain over 1 million customers.
Our mission
To spark curiosity, encourage endeavour and create joy.
Our culture
We have a supportive, growth focussed working culture and will invest in education and experimentation to push the boundaries of your abilities and our shared achievements. We champion diverse skill sets, perspectives and discussion; everyone is encouraged to be themselves and input into the organisation and work at all levels. We care deeply about our work having a positive impact on our customers, colleagues, communities and the environment. We promote creativity and adventure in everything we do.
Key Information
Extended hours on key dates in the summer (outlined below) and in response to any surge in demand.
Wednesday 9th July 6pm-9pm
Wednesday 16th July 6pm-9pm
Wednesday 23rd July 6pm-9pm
Saturday 16th, Sunday 17th August 9am-12pm
Saturday 23rd, Sunday 24th August 9am-12pm
Saturday 30th, Sunday 31st August 9am-12pm
What You’ll Do
- Be the first point of contact for our community across email, social DMs & live chat
- Provide clear, kind and proactive responses to customer questions, complaints, and concerns.
- Support adventurers with ticketing, booking changes and event info.
- Maintain a Customer Satisfaction (CSAT) score of >94%
- Ensure all queries receive a first response within 1 business day
What We’re Looking For
- A warm, enthusiastic personality and a customer-first mindset.
- Excellent written communication skills and attention to detail.
- Calm under pressure with a proactive, can-do attitude.
- Organised, eager to learn, and happy to take initiative.
- Previous customer service experience is great, but not essential, we’ll teach you everything you need to know!
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!