Job Type: Full time
Work location: Manchester, England
FULL JOB DESCRIPTION
The Data Analyst will be responsible for collecting, analyzing, and interpreting data from multiple systems to drive operational efficiencies, improve service delivery, and support strategic decision-making at Manchester Airport. This role will play a key part in enhancing cleaning performance, resource allocation, compliance, and passenger experience through data-driven insights. The analyst will work with Merlin Proof of Presence, FeedbackNow, Tork Smart Washrooms, and other airport systems to identify trends, optimize workflows, and drive continuous improvement initiatives.
Responsibilities:
Data Analysis & Reporting
- Extract, clean, and analyze data from Merlin Proof of Presence, FeedbackNow, Tork Smart Washrooms, and other operational systems.
- Develop interactive dashboards and reports in Power BI, Excel, and other reporting tools.
- Track key performance indicators (KPIs) for cleaning performance, compliance, and passenger satisfaction.
- Provide real-time and historical analysis to identify trends, inefficiencies, and opportunities for improvement.
- Collaborate closely with senior management, terminal managers, and operational teams to deliver data-driven insights.
Driving Change & Operational Efficiency
- Utilise data to pinpoint inefficiencies in resource allocation, cleaning schedules, and service delivery.
- Recommend process improvements based on data trends, ensuring compliance with Mitie and airport standards.
- Support the implementation of AI-driven and automated solutions to enhance workforce productivity.
- Monitor Proof of Presence (Merlin) data to ensure cleaning teams are deployed effectively and efficiently.
- Work with terminal managers to adjust cleaning operations in response to passenger flow and real-time feedback.
System Optimization & Integration
- Serve as the key point of contact for data systems including Merlin, FeedbackNow, and Tork Smart Washrooms.
- Ensure seamless integration of data across platforms to improve decision-making.
- Collaborate with IT teams to enhance data accuracy, system functionality, and reporting processes.
- Maintain data integrity, ensuring all reports comply with audit and compliance standards.
Customer Experience & Passenger Satisfaction
- Analyse FeedbackNow data to track passenger satisfaction trends and drive service improvements.
- Work with cleaning teams to proactively address customer concerns based on real-time feedback.
- Use data from Tork Smart Washrooms to optimize cleaning schedules, ensuring washrooms always remain stocked and clean.
- Monitor NPS (Net Promoter Score) and ASQ (Airport Service Quality) trends, providing actionable insights to enhance passenger experience.
Compliance & Performance Monitoring
- Track compliance with cleaning SLAs and service quality benchmarks.
- Ensure Merlin Proof of Presence data aligns with contractual requirements and service delivery expectations.
- Support audits by providing accurate data and performance reports.
- Develop reports for senior leadership, airport stakeholders, and regulatory bodies.
Qualifications & Certifications Required:
- Advanced proficiency in Excel & Power BI (or similar reporting tools).
- Experience working with data from multiple systems (e.g., IoT, feedback platforms, workforce tracking tools).
- Strong analytical skills with experience in data modeling, visualization, and automation.
- Ability to interpret complex data sets and present insights in a clear, actionable format.
Desirable:
- Experience with Merlin Proof of Presence, FeedbackNow, or Tork Smart Washrooms data system.
- Knowledge of SQL, Python, or other programming languages for data manipulation.
- Experience in facilities management, airport operations, or cleaning industry analytics.
- Understanding of LEAN methodologies and process improvement techniques.
- Familiarity with UK GDPR regulations for handling data securely.
- Degree or equivalent experience in Data Analytics, Business Intelligence, Computer Science, or a related field.
Experience & Skills Required:
- Previous experience in a data analyst role, preferably within facilities management, aviation, or service industries.
- Excellent problem-solving skills, with the ability to translate data into practical business insights.
- Strong presentation and communication skills, with experience delivering reports to senior stakeholders.
- Ability to manage multiple data sources, ensuring accuracy and consistency across reports.
- Experience using predictive analytics to support decision-making and operational planning.
- Proficiency in data visualization tools such as Power BI and Excel.
- Familiarity with data systems like Merlin Proof of Presence, FeedbackNow, and Tork Smart Washrooms.
- Knowledge of SQL, Python, or other programming languages for data manipulation.
- Understanding of LEAN methodologies and process improvement techniques.
- Familiarity with UK GDPR regulations for handling data securely.
Application Process
If you’re interested in this role, check out more information on the Official website and apply now!