Administrative Assistant / Client Care Coordinator

Employer: Trauma Therapy of Nashville, LLC

Position:  Administrative Assistant / Client Care Coordinator

Salary Pay:   $20.00 per hour

Job Type:   Part-time, Contract

Experience: At least 1 year (preferred)

Expected hours: 10 – 17 per week

Work location: Remote(US and Canada-based Applicants only)

FULL JOB DESCRIPTION

Learn More About Us At Www.Traumatherapynashville.Com

Trauma Therapy of Nashville is a group of private practice clinicians specializing in holistic trauma therapy for individuals and couples. We are seeking a part-time Administrative Assistant/Client Care Coordinator who is organized, reliable, and passionate about mental health and integrative, holistic practices. If you enjoy supporting others, working independently, and being part of a collaborative team, we’d love to hear from you!

Qualifications:

Strong interpersonal skills—positive, people-oriented, and compassionate

Highly organized and detail-oriented with excellent communication skills

Adaptable and able to shift between multiple tasks efficiently

Self-motivated but values teamwork and collaboration

Affirming and supportive of the LGBTQIA+ and BIPOC communities

Proficient in Microsoft Office (Excel, Word) and Google Workspace

Experience with Counsel (online scheduling), Square (payroll), and Ivy Pay is a plus

Maintains strict confidentiality and professionalism with client information

Experience with social media content creation is a bonus

Responsibilities:

• Client Intake & Coordination: Respond to inquiries, prescreen potential clients, schedule sessions, and track client inquiries
• Scheduling: Manage clinician schedules, meetings, and client appointments
• Billing & Records Management: Process payments, facilitate billing, and maintain accurate records
• Communication: Return calls and emails promptly with professionalism and care
• Reporting: Generate weekly, monthly, and quarterly reports
• Education: Bachelor’s degree in Business Administration, Communications, Psychology, or a related field preferred

Application Process

Interested applicants should:

Complete an application here: https://forms.gle/TNdfAnRMwcSWdLZp8

Send a cover letter and resume to Melanie@traumatherapynashville.com

Please include 2-3 professional references (name, email, phone, and professional relationship)