Employer: Humber
Position: IT Client Services Technician
Salary Pay: $36.29-$42.13 an hour
Job Type: Full-time
Expected hours: 40 per week
Work location: Toronto, ON (Canada required)
FULL JOB DESCRIPTION
IT Client Services Technician – ITS – FT Support
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring, and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
About the Information Technology Services Department at Humber:
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.
About the Client Services Technician Role
Resolve technical issues, troubleshoot network connectivity issues, troubleshoot equipment faults/failures; escalate to Support Partners, as necessary.
Setup, deploy, and configure End-point (mobile devices/desktop computers) or Audio-Visual technology to support a service request or special events, installation of software on individual computers, in computer labs, and in classrooms.
Responding to technical inquiries, advising on the proper use of technology, demonstrating, and coaching clients on the use of standard software tools, and communicating of standard procedures and policies. Guiding 3rd party support to ensure alignment with Humber’s practices.
Actively and preventatively maintain, and repair equipment (including the swapping of Customer Replaceable Units and consumables) to ensure that all technical assets are operational and available for students, faculty, and staff for learning, teaching, meetings, and events engaging with and monitoring Support Partners, as necessary.
Responding to high-impact requests such as technology faults/failures and/or issues impacting student learning, registration, or executive meetings.
Support the planning of future technical solutions through testing, experimenting, and researching existing, new, and/or changing technology.
Experience/Skills
Three years of experience in a dynamic and fast-paced technical support environment supporting various operating systems, requiring extensive hardware and software troubleshooting/configuration and incident management, preferably in an academic environment.
If this sounds like you, we’d love to hear from you! At Humber Polytechnic we don’t just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What’s in it for you?
An opportunity to be a part of building Humber’s future.
Be part of a diverse, hard-working, and supportive team.
Tools and technology that will allow you to succeed at your job.
Highly supportive work culture
Amazing perks!
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity, and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers, and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Application Process
If you are interested in this job role, check out more information on the Official website and apply now!