Employer: ZACKLE ENGINEERS LLP
Position: Customer Relationship Executive (CRE) & Office Administrator
Salary: $15,000 – $20,000 a month
Job Type: Full-time, Part-time
Experience: 2 year required
Work Location: Remote
JOB FULL DESCRIPTION
We are seeking a dynamic and proactive individual with at least 2 years of experience to join our team as a Customer Relationship Executive (CRE) & Office Administrator. This dual-role position requires a professional who can effectively manage customer relationships while ensuring seamless administrative operations within the office.
CUSTOMER RELATIONSHIP EXECUTIVE (CRE) RESPONSIBILITIES:
- Build and nurture strong relationships with customers, ensuring their satisfaction and loyalty.
- Address customer inquiries and provide detailed product information with clarity and professionalism.
- Resolve customer concerns promptly, ensuring a positive resolution and customer retention.
- Collaborate with the sales team to identify and meet customer requirements effectively.
- Maintain accurate records of all customer interactions and updates in the CRM system.
- Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.
- Ensure timely product delivery and follow-up to confirm customer satisfaction.
- Work towards achieving customer service goals and contribute to overall business success.
OFFICE ADMINISTRATOR RESPONSIBILITIES:
- Provide comprehensive administrative support to various departments, ensuring smooth office operations.
- Organize and maintain office files, documents, and records for easy accessibility and security.
- Handle incoming calls, emails, and correspondence with professionalism and efficiency.
- Schedule and coordinate meetings and appointments, ensuring effective time management.
- Assist in preparing reports and presentations, ensuring accuracy and a high standard of quality.
- Perform general clerical tasks, including data entry, photocopying, and document scanning.
- Manage office supplies and oversee equipment maintenance to support day-to-day operations.
- Support HR functions, including coordinating interviews and maintaining employee records as needed.
QUALIFICATIONS AND SKILLS:
- Minimum 2 years of experience in customer relationship management and/or office administration.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent problem-solving and organizational abilities.
APPLICATION PROCESS
If you are interested in this job role, check more information on the Official Website and apply now!