Jobs

Customer Sales Advisor – Outbound

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Employer: Domestic & General

Position:  Customer Sales Advisor – Outbound

Salary: £23,000 per year plus OTE £7,200 per annum

Contract: Permanent, full-time with a fixed weekly shift pattern

Location: Remote (working from home)

Start date: February 10th, 2025

 

FULL JOB DESCRIPTION

Are you a natural-born salesperson with targeted sales experience?

Do you always put your customers first?


Want to work for a great company with amazing benefits?


If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers a great work-life balance plus a flexible and engaging onboarding experience.

The role you’ll do

  • You’ll be calling our customers to check their appliances are covered
  • Using your wit, charm, and best sales pattern to upsell our products
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a two-week training program.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

REQUIREMENT FROM YOU

  • A solid background in targeted sales.
  • Ideally, you’ll have some experience working alone or in a home-based role.
  • Excellent attention to detail. Our customers mean a great deal to us, so we want to get things right the first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • We’ve just opened a brand new office right next to the Nottingham train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
  • If you live a commutable distance to new office, you can come in as much as you’d like to!
  • This is a remote role. You’ll just need to have broadband access and a space to work at home.
  • You’ll work Monday – Thursday: 10:30 – 19:00. On Fridays it’s 09:00 – 17:30. Then you’re free to let your hair down for the weekend.
  • You’ll get two 15-minute breaks and half an hour for lunch.
  • Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance, and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

 

BENEFITS

  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance program – free support and advice on relationships, physical and mental health, financial assistance, and more.
  • Health and well-being – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – an employer-funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing, and Cycle to Work and Salary Finance schemes.

 

APPLICATION PROCESS

If you are interested in this job role, check more information on the Official Website and apply now!